Mandy Visser
Lynden,Wa
Summary
I am enthusiastic, reliable and take pride in providing excellent customer service while creating a memorable dining experiences for my customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I strive to maintain focus and a positive attitude in stressful situations and high-volume environments. I have worked with all age groups and am adaptable to all situations. I have manager experience including: creating and maintaining waitstaff schedules, training new staff and customer resolution. My food handlers card and class 12 mixologist permit are current.
Overview
25
25
years of professional experience
Work History
Waitress/Bartender
Bob's Burgers And Brew
03.1999 - Current
- Work very well under pressure in a professional manner with an upbeat attitude.
- Provide excellent customer service in person and when taking phone calls.
- Keep my work areas clean and organized to make sure my shifts run smoothly.
- Take reservations for the hotel, check guests in and out.
- Train new waitstaff on proper food handling, customer service and safety procedures.
Home Daycare Provider
Self
08.2011 - 03.2020
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Built personal relationships with the families I provided care for.
- Balanced children's days between play, instruction and rest with well-designed schedules.
Education
No Degree - Early Childhood Education
Whatcom Community College
Bellingham, WA03.2020
High School Diploma -
Lynden High School
Lynden, Wa06.2001
Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Beverage Preparation
- Complaint Resolution
- Cleanliness
Timeline
Home Daycare Provider
Self
08.2011 - 03.2020
Waitress/Bartender
Bob's Burgers And Brew
03.1999 - Current
No Degree - Early Childhood Education
Whatcom Community College
High School Diploma -
Lynden High School
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