Mandy Williams
Metairie,LA
Summary
Detail-oriented phlebotomist and front desk receptionist with hands-on experience in venipuncture, specimen handling, payment processing, and patient communication. Supports efficient patient flow through accurate data entry, HIPAA-aware documentation, and organized coordination with nurses and providers.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
Phlebotomist
Lcmc Health
New Orleans, Louisiana
05.2026 - Current
- Collected venous and capillary specimens using LCMC Health phlebotomy procedures.
- Verified patient identity and matched specimens with requisitions and wristbands.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Labeled blood samples and prepared them for laboratory transport.
- Entered collection data into electronic medical records and laboratory systems.
- Communicated with nurses and providers about collection needs and delays.
- Prepared and organized necessary draw supplies to ensure smooth blood collection processes. and maintained clean collection work areas.
- Provided excellent customer service while interacting with patients.
Front Desk Receptionist
Hotel 10 Extended stay
New Orleans, Louisiana
04.2025 - 03.2026
- Greeted customers to establish a positive first impression and enhance overall customer experience.
- Responded promptly to inquiries via phone and email to deliver professional customer service.
- Facilitated smooth check-ins and check-outs to streamline guest processing and reduce wait times.
- Maintained front desk area to ensure cleanliness and foster a welcoming atmosphere for guests.
- Processed payments, providing accurate receipts and change for customers.
- Resolved customer complaints swiftly, adhering to established protocols.
Phlebotomist/Medical Assistant
Womens Healthcare Clinic
New Orleans, Louisiana
05.2024 - 01.2025
- Obtained over 30 blood samples daily, maintaining efficient patient flow.
- Executed finger sticks and blood collections, facilitating timely diagnostic testing.
- Processed samples for analysis, ensuring proper labeling and documentation to maintain sample integrity.
- Answered multiple phone lines and triaged patients, enhancing service delivery and patient satisfaction.
Phlebotomist
Patient Plus Urgent Care
New orleans , LA
03.2022 - 12.2023
- Executed venipuncture and capillary blood collection, ensuring patient comfort and safety during procedures.
- Conducted blood draws for geriatric and pediatric patients, facilitating nurse triage and enhancing patient care.
- Obtained and processed vitals, swabs, and urine collections, completing over 30 venipunctures to support accurate diagnostics.
- Prepared specimens for laboratory testing in accordance with established protocols.
Reservation Agent
Caesars Hotel & Casino
New Orleans, Louisiana
11.2020 - 11.2021
- Responded to inbound calls regarding reservations and resolved customer inquiries, enhancing overall guest satisfaction.
- Managed guest reservations through phone and online systems, ensuring seamless booking experiences.
- Delivered exceptional customer service to elevate guest experiences.
- Assisted guests with inquiries about services and amenities, contributing to informed decision-making.
- Coordinated room availability across departments to ensure operational efficiency.
Education
Phlebotomy
Top Notch Phlebotomy Institution
Chalmette, LA01-2022
High School Diploma -
Landry Walker
New Orleans, LA03-2016
Skills
- Venipuncture handling
- Sample collection scheduling
- Specimen processing
- Specimen documentation
- Culture collection
- Butterfly needle technique
- HIPAA compliance
- Patient intake coordination
- Customer service and relations
Certification
National Board Certified
References
References available upon request.
Timeline
Phlebotomist
Lcmc Health
05.2026 - Current
Front Desk Receptionist
Hotel 10 Extended stay
04.2025 - 03.2026
Phlebotomist/Medical Assistant
Womens Healthcare Clinic
05.2024 - 01.2025
Phlebotomist
Patient Plus Urgent Care
03.2022 - 12.2023
Reservation Agent
Caesars Hotel & Casino
11.2020 - 11.2021
Phlebotomy
Top Notch Phlebotomy Institution
High School Diploma -
Landry Walker