Mandy Wilson
Akron,OH
Summary
Accomplished professional with a proven track record at Crownline Boats, excelling in quality control and customer focus. Expert in marine painting and coaching, I significantly enhanced customer satisfaction and team performance. Leveraging technical skills and a commitment to excellence, I consistently deliver superior results and improvements in challenging environments. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Lead
Get Air Trampoline Park
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Cashier
Rollin up
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Model Repair
Crownline Boats
09.2020 - 12.2022
- Adapted quickly to changing environments for continued professionalism under pressure.
- Inspected new parts and areas of repair to verify correctness and quality.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Followed standard operating procedures to achieve consistent quality of work.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Education
High School Diploma -
Akron Digital Academy
Akron, OH06.2016
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Structural Repairs
- Damage Assessment
- Boat Refinishing
- Marine Painting
- Technical skill
- Pneumatic Tools
- Multitasking
Timeline
Team Lead
Get Air Trampoline Park
03.2024 - Current
Cashier
Rollin up
12.2022 - 04.2023
Model Repair
Crownline Boats
09.2020 - 12.2022
High School Diploma -
Akron Digital Academy
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