Mandy Xiao
New York,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also passionate Volunteer in community services. successfully supported many local events.
Overview
25
25
years of professional experience
Work History
Private Jet Charter Company
wester air charter
Los Angeles, CA
09.2021 - 11.2022
- Responded quickly in emergency situations by following established protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Associate Manager
Brooks Brothers
Manhasset, NY
02.2020 - 01.2021
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Developed loyal customer base through engagement and capture of customer phone and e-mail information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Overseas Study Consultant
PL travel LLC
NY, NY
03.2013 - 11.2018
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Analyzed complex information from multiple sources to identify patterns or trends.
Retail Merchandiser
FULI Fashion Design LLC
Shanghai China, China
01.1998 - 08.2011
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Updated store planograms in collaboration with management.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Leveraged knowledge of customers and market trends to successfully market and display products.
Education
Bachelor of Design - Fashion Design
Fashion Design College of Hangzhou
Hangzhou ChinaSkills
- Problem solving strength
- Highly motivated
- Customer service focus
- Outstanding communication skills
Languages
English
Chinese (Mandarin)
Timeline
Private Jet Charter Company
wester air charter
09.2021 - 11.2022
Retail Associate Manager
Brooks Brothers
02.2020 - 01.2021
Overseas Study Consultant
PL travel LLC
03.2013 - 11.2018
Retail Merchandiser
FULI Fashion Design LLC
01.1998 - 08.2011
Bachelor of Design - Fashion Design
Fashion Design College of Hangzhou
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