Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Manek BISWAS

Watertown,MA

Overview

11
11
years of professional experience

Work History

Senior Solutions Manager

Amadeus
01.2022 - Current
  • Member of core team of solution managers building a strategic partnership with Marriott to implement a Central Reservation System CRS for 8500 hotels, projected 20% global room share growth for Amadeus
  • Elicited, designed and prioritized Marriott requirements to successfully deliver 7 software releases
  • Key participant in building a community product roadmap for the core CRS engine, aiming to establish Amadeus as CRS market leader
  • Created detailed design documents to facilitate development and delivery
  • Mentored new solution manager hires for ongoing team success
  • Train and support Marriott customer teams including business owners, integration, performance and data migration teams on current and new CRS functionality

Product Owner | Senior Technical Business Analyst

Amadeus
01.2018 - 01.2022
  • Led two scrum teams in the US and Europe for the Hospitality Rates domain of the Amadeus CRS
  • Responsible for backlog prioritization, grooming, refinement and delivery of user stories across multiple scrum teams
  • SME for the Rates domain to manage cross-functional dependencies across product management, solutions, delivery and systems integration
  • Designed JSON / XML API suites and built UML diagrams, UX wireframes and other technical artifacts

Systems Programmer | Analyst

Allegro MicroSystems
01.2016 - 01.2018
  • Led global requirement sessions for product vision alignment across diverse teams
  • Streamlined site-specific apps into a single global product, reducing maintenance and hosting costs by 30%
  • Wrote software using Python and SQL scripting to deploy multiple web applications replacing legacy quality management systems
  • Created data migration strategies for minimally disruptive product launches, utilizing direct database-to-database imports or native CSV-based spreadsheets.

Implementation Consultant

EtQ Inc.
01.2014 - 01.2016
  • Translated functional requirements into technical specifications for big brands including Coca-Cola, GE Aviation, Starbucks and DuPont
  • Implemented EtQ products using Python, SQL and CSS scripting, and migrated data using ETL tools
  • Led weekly customer meetings to enhance transparency, boost satisfaction, and resolve issues promptly
  • Performed on-site customer training for EtQ products, thereby establishing client-side competency centers for seamless rollouts.

Education

Master of Science (MS) Computer Science -

Syracuse University
Syracuse, NY

Bachelor of Engineering (BE) Computer Science -

Manipal University
Manipal, India

Skills

  • Discovery & Requirements Gathering
  • Agile & Scrum Systems Integration
  • Risk Management
  • Technical Writing
  • Change Management
  • API Design

Awards

Graduate School All-University Master of Science Award, 2013, Syracuse University

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Senior Solutions Manager

Amadeus
01.2022 - Current

Product Owner | Senior Technical Business Analyst

Amadeus
01.2018 - 01.2022

Systems Programmer | Analyst

Allegro MicroSystems
01.2016 - 01.2018

Implementation Consultant

EtQ Inc.
01.2014 - 01.2016

Master of Science (MS) Computer Science -

Syracuse University

Bachelor of Engineering (BE) Computer Science -

Manipal University

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Manek BISWAS