Summary
Overview
Work History
Skills
Timeline
Generic

Manesseh Rushing

North Las Vegas,NV

Summary

Dynamic customer service professional with a proven track record at Precision Opinion, excelling in conflict resolution and customer satisfaction. Skilled in upselling and complaint handling, I consistently transformed challenges into positive experiences, enhancing sales growth and fostering loyalty. Adept at fast learning and material handling, I thrive in high-pressure environments.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative

Precision Opinion
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Sales Associate

Dollar Tree Distribution Center
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Picker

Fanatics
09.2022 - 12.2022
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Verified proper labeling and identification on all orders before shipment.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.

Picker

Amazon
11.2021 - 06.2022
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Scanned and verified UPC codes for all products to aid in identification.

Cashier

Mcdonalds, PDI FOODS
08.2020 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Skills

  • Customer service
  • Active listening
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Fast learner
  • Heavy lifting
  • Material handling

Timeline

Picker

Fanatics
09.2022 - 12.2022

Picker

Amazon
11.2021 - 06.2022

Cashier

Mcdonalds, PDI FOODS
08.2020 - 11.2021

Customer Service Representative

Precision Opinion

Sales Associate

Dollar Tree Distribution Center

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Manesseh Rushing