Summary
Overview
Work History
Education
Skills
Projects
Timeline
MANG KHAI

MANG KHAI

SNELLVILLE,GEORGIA

Summary

Dedicated IT Support Technician and Software Engineer with a strong background in troubleshooting, technical support, and programming. Pursuing an Associate of Applied Science in Computer Programming at Atlanta Technical College. Passionate about leveraging technical expertise and problem-solving skills to enhance system efficiency and end-user satisfaction.

Overview

3
3
years of professional experience

Work History

Data Center Technician

IES Communications
Atlanta, GA
01.2025 - 04.2025
  • Installed and repaired fiber optic and Ethernet cables, conduits, and other network infrastructure.
  • Troubleshot and repaired servers, storage, power, and cooling hardware.
  • Monitored network activity to maintain smooth data flow.
  • Diagnosed issues using checklists and documentation to apply consistent fixes.

IT Technician

AMAZON
Snellville, GA
05.2022 - 04.2024
  • Resolved hardware and software issues across 50+ devices per day.
  • Provided staff support by fixing system errors and connectivity issues.
  • Logged solutions in ticketing software to support long-term troubleshooting.
  • Managed cables to improve workspace layout and reduce clutter.

Education

ASSOCIATE OF APPLIED SCIENCE - Computer Programming

Atlanta Technical College, Georgia, GA
05-2025
  • Awarded Java Programming I & II
  • Awarded Information Technology Fundamentals TCC (Major Code: IT41)
  • Awarded Structured Query Language (SQL)
  • Awarded IT Analysis, Design, and Project Management
  • Awarded C# Programming I & II
  • Awarded Web Development I
  • GPA: Honor Roll 2022-24

High School Diploma -

Riverside, Florida, FL
04-2020

Skills

  • Adaptability
  • Network troubleshooting
  • Server maintenance
  • Software installation
  • Technical documentation
  • Data analysis
  • Problem solving
  • Team collaboration
  • Problem-solving abilities
  • Data center operations

Projects

Personal Website Development

  • Built a responsive personal portfolio website using HTML5, CSS3, JavaScript, and React.js.
  • Deployed the website using GitHub Pages to showcase programming projects and technical skills.

Timeline

Data Center Technician - IES Communications
01.2025 - 04.2025
IT Technician - AMAZON
05.2022 - 04.2024
Atlanta Technical College - ASSOCIATE OF APPLIED SCIENCE, Computer Programming
Riverside - High School Diploma,

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