Manga Mwazi

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Developed strong relationships with cross-functional departments to support successful project execution.
• Streamlined communication within the team for better collaboration and decision making.
• Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.

Advertised client properties on websites, through social media and in real estate guides

• Represented buyers and sellers of developed and undeveloped properties
• Accompanied buyers and sellers to their home inspections and appraisals
• Negotiated, facilitated and managed real estate transactions
• Marketed and sold property for clients by hosting open houses and advertising online and in print
• Communicated with clients to understand their property needs and preferences
• Presented purchase offers to sellers for consideration
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties
• Directed the work of over 60 Independent contractors.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Managed senior-level personnel working in marketing and sales capacities.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Assisted in recruiting, hiring and training of team members.

• Gold Star Laundromat was a family owned business that operated for 5 years
• Led the company through hard economic times making the company a profitable business with a hands-on approach to managing the operations.

• Project development
• Defined clear targets and objectives and communicated them to other team members
• Organized and attended meetings, including compiling all documents and reports ahead of time
• Made strategic decisions regarding future targets
• Developed innovative business plans
• Submitted strategic plans for program improvements
• Sourced qualified contacts and negotiated contracts.

• The Temple of Understanding is a NGO organization that has consulted its status with the Economic and Social counsel of the U.N
• As a representative for this NGO, I attended the World Conference on racism, in Durban South Africa.

• Managed office supplies, vendors, organization and upkeep
• Directed guests and routed deliveries and courier services
• Answered and managed incoming and outgoing calls while recording accurate messages
• Helped distribute employee notices and mail around the office
• Organized all new hire, security and temporary paperwork
• Organized client documentation by checking files and verifying completeness of notes.