Mani Andradealejo
Roseville,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy and fine dining settings. Known for strong focus on achieving customer satisfaction. Versatile and reliable, adept at adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Cache Creek Casino Resort and Spa
06.2022 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Sales Consultant/Assistant Finance Manager
West Coast Auto Sales Center
02.2020 - 06.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Achieved or exceeded company-defined sales quotas.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Improved financial reporting accuracy by streamlining processes and implementing automated systems.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
Bartender/Server
Granite Bay Golf Club
06.2014 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Remembered member guests drinks and preferences in order to expedite their dining experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Worked with POS system to place orders, manage bills, and close bills to accurate member account.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assist in maintaining all levels of hygiene,cleanliness, and stocking items needed in the member locker rooms on a daily basis.
Server/Bartender/Banquet Captain
Chops Steak and Seafood
08.2012 - 06.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Supervised and Assisted with dining table set-up to prepare for diversity of event types, following strict service standards.
- Set up of banquet food stations and coordinated service to multiple dining areas.
- Prepare,Set up and Tear down Private Dining Room Bar when used for service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree - Bio Science/General Ed
Sierra College
Rocklin, CAGeneral Ed
Coachella Valley H.S
Thermal, CA06-1996
Skills
- Adaptable
- Reliable and Responsible
- Attention to Detail
- Point of sale (POS) system operations
- Menu item recommendation
- Wine service
- Team collaboration
- Service prioritization
- Multitasking and organization
- Effective customer upselling
- Table setting knowledge
- Good Listener
Certification
Food Handlers Card and RBS training
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Cache Creek Casino Resort and Spa
06.2022 - 05.2025
Sales Consultant/Assistant Finance Manager
West Coast Auto Sales Center
02.2020 - 06.2022
Bartender/Server
Granite Bay Golf Club
06.2014 - 01.2020
Server/Bartender/Banquet Captain
Chops Steak and Seafood
08.2012 - 06.2017
No Degree - Bio Science/General Ed
Sierra College
General Ed
Coachella Valley H.S
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