Microsoft Office
Manierlick Saget
PHLEBOTOMIST
Sandy Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
FLOATER
Quest Diagnostics
01.2023 - Current
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided professional services and support in a dynamic work environment.
Site Lead
Quest Diagnostics
05.2021 - 01.2023
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Trained new team members on site policies and procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Enhanced communication between construction management and personnel to facilitate smooth project completion.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Phlebotomy Technician
Emory Midtown Hospital
04.2020 - 05.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Phlebotomy Team Leader
CLS
03.2018 - 04.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Managed system support functions to set priorities and service levels expectations.
- Coached team members in customer service techniques, providing feedback and encouragement
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NY 08.2004 - 05.2008
Skills
Customer Relations
Training and mentoring
Research and due diligence
Account updates
Team Building
Documentation and control
Scheduling
Workflow planning
Database administration
Policy and procedure modification
Strategic planning
Strategic communications
Client service optimization
Operational analysis
Software
Microsoft Access
Microsoft Excel
Timeline
FLOATER
Quest Diagnostics
01.2023 - Current
Site Lead
Quest Diagnostics
05.2021 - 01.2023
Phlebotomy Technician
Emory Midtown Hospital
04.2020 - 05.2021
Phlebotomy Team Leader
CLS
03.2018 - 04.2020
High School Diploma -
Elmont Memorial High School
08.2004 - 05.2008