Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manila Vongsamany

Grover,NC

Summary

Experienced and compassionate Certified Pharmacy Technician with 12+ years of expertise in pharmacy operations, medication adherence, and patient counseling. Accurately processes prescriptions, manages medication inventory, and optimizes regimens in collaboration with healthcare providers. Conducts QA audits, ensures CMS compliance, and implements process improvements to enhance operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician - Medication Adherence

Devoted Health
10.2023 - Current
  • Conduct comprehensive assessments of medication adherence, identify non-adherence drivers, and implement targeted interventions for Medicare patients.
  • Provide counseling, refill reminders, and education on financial assistance programs.
  • Coordinate prescription renewals with providers and pharmacies, and assist with co-pay program enrollment.
  • Serve as a resource on formulary tiers, prior authorizations, and cost-sharing. Schedule consultations with clinical pharmacists and maintain documentation to ensure compliance with oversight responsibilities.

Operations Specialist

Aspen RxHealth
06.2021 - 10.2023
  • Managed inbound MTM patient calls, ensuring a professional experience.
  • Scheduled patient CMR and TMR appointments with clinical pharmacists
  • Reviewed prescription instructions for accuracy, and processed mail deliverables in compliance with CMS guidelines.
  • Conducted audits of pharmacist interactions to ensure HIPAA compliance and patient privacy.

Pharmacy Technician

Optum Rx
09.2020 - 05.2021
  • Monitored daily productivity and analyzed data to identify trends and improve pharmacy operations.
  • Implemented process improvements, resolved inquiries and escalations, and maintained high service standards while serving as a liaison between internal teams and partner locations.
  • Managed inventory, ensuring timely replenishment of automated dispensing machines and optimized stock levels.

Lead Pharmacy Technician

CVS Health
09.2012 - 09.2020
  • Oversaw daily pharmacy operations to ensure smooth workflow and meet service-level objectives.
  • Supervised and mentored 12 pharmacy technicians, optimizing performance and managing weekly schedules for efficient staffing.
  • Handled medication dispensing, prescription processing, and inventory control accurately, filling 5,000 prescriptions weekly.
  • Ensured compliance with pharmacy laws and HIPAA guidelines through continuous staff training.
  • Increased prescription fills by 20% through targeted medication adherence outreach via the Patient Care Queue (PCQ).

Education

Associate of Science - Accounting

Southern NH University
12.2024

Skills

  • Leadership and Mentoring
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Problem-Solving
  • Detail-Oriented and Organization
  • Microsoft Office
  • Gmail / G Suite
  • Salesforce

Certification

Pharmacy Technician Certification Board (PTCB)

Obtained September 2013


NC Board of Pharmacy

Registered Pharmacy Technician

Timeline

Pharmacy Technician - Medication Adherence

Devoted Health
10.2023 - Current

Operations Specialist

Aspen RxHealth
06.2021 - 10.2023

Pharmacy Technician

Optum Rx
09.2020 - 05.2021

Lead Pharmacy Technician

CVS Health
09.2012 - 09.2020

Associate of Science - Accounting

Southern NH University

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Manila Vongsamany