Clarissa E Coronado
Eagle Pass
Summary
Seasoned Pharmacy Technician with 24 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Providing empathetic support to members to ensure their needs are met with care and respect.
Expert in filling prescriptions within fast-paced, high-volume settings. Strong work ethic, at working effectively.
Overview
21
21
years of professional experience
Work History
Central Pharmacy-Medication Adherence
Archwell Health
Nashville
05.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Registered Pharmacy Technician Lead
OptumRx
San Antonio
10.2020 - 05.2025
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Overseeing work activities, performance and service quality of pharmacy staff.
- Collaborated with team members to improve overall patient care and response times.
- Locate and delegate coverage when needed.
- Hosted bi weekly department meetings
- Review /research/submit coachings.
- Participated in account onboarding and transition calls.
- Assist team with escalated issues.
Registered Pharmacy Technician
Optum
San Antonio
04.2011 - 10.2020
- Oncology SME
- Assisting team and group members in Iris, EPS and disease state questions.
- Perform select account duties
- Organize weekly meetings via Webex with client
- Create patient tracker for client via Excel
- Work closely with client and account managers to ensure service excellence
- Work daily reports
- Submit prior authorizations to insurance
- Back up for group members, and serving as the sole back up single point of contact for their accounts. Relationships built with their account managers.
Registered Pharmacy Technician
Davita Inc.
Lewisville
04.2009 - 04.2011
- Enrolled dialysis patients while assisting in selling open market pharmacy services.
- Obtained prescription refills from doctor's office so that patients stay compliant with therapy
- Assisted in patient retention for patients wanting to leave pharmacy services
Registered Pharmacy Technician
Walmart
Eagle Pass
11.2004 - 04.2009
- Entered orders into system and filled medication orders.
- Prepared medication labels with item name and quantity.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Restocked shelves and prepared expired drugs for return.
- Prepared prescription transfer requests from competitor companies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05.1998
Skills
- Supporting pharmacy operations
- Insurance billing
- Workflow Optimization
- Problem-solving skills
- Time management
- Bilingual
- Planning and coordination
- Customer service
- Excel
- Microsoft word
- Service Now
- Sales Force
- Teams
- ECW
Timeline
Central Pharmacy-Medication Adherence
Archwell Health
05.2025 - Current
Registered Pharmacy Technician Lead
OptumRx
10.2020 - 05.2025
Registered Pharmacy Technician
Optum
04.2011 - 10.2020
Registered Pharmacy Technician
Davita Inc.
04.2009 - 04.2011
Registered Pharmacy Technician
Walmart
11.2004 - 04.2009
High School Diploma -
Eagle Pass High School