Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Manish Shanti

Cary

Summary

Seasoned hospitality professional, competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams, and coordinating facility services. Smooth, efficient multitasker and planner. Experienced Night Auditor, skilled at managing a range of business and guest services functions. Clear communicator and decisive leader with a proven track record of success in top hotels. Consistently exceeds expectations for the accuracy of reports and cost reductions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy. To seek and maintain an internship position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Experienced coach and scout with a background in identifying and nurturing athletic talent. Skilled in developing comprehensive training programs tailored to the team’s development needs, enhancing performance, and implementing strategic game plans. Known for fostering positive relationships and creating environments that drive athlete motivation and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head Soccer Coach

Super Soccer Stars
Pittsboro
08.2024 - Current
  • Maintained open and effective communication with players, parents, and schoolteachers to ensure a supportive network.
  • Provided guidance and instruction on soccer's technical, tactical, physical, and mental aspects.
  • Educated athletes on rules, strategies, sportsmanship, and performance principles.
  • Monitored student academic progress to ensure eligibility requirements were met.
  • Trained athletes in properly using equipment for safety and maximum results.

Front desk agent/ Night Auditor

Parks Hospitality/ Hilton Garden Inn Raleigh
Cary
02.2021 - 05.2025
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Responded swiftly to room requests and other inquiries via the establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Acquired in-depth knowledge of the surrounding area to inform guests about dining options, entertainment, and shopping activities.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained new staff members in customer service techniques and hotel operations.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Monitored the hotel's budget and financial records.

Front desk agent/ Night Auditor

Five Points Hospitality
Fayetteville
11.2019 - 12.2020
  • Dedicated to providing only the very best customer service.
  • Exceptional organizational skills.
  • Strong computer skills.
  • Able to interpret and follow complex instructions.
  • Proactive employee who solves problems with correct solutions.
  • Able to generate audit reports on guest activity accurately and efficiently.

Team member

Carrols Restaurant Group Inc.(Burger King)
11.2018 - 08.2019
  • Ensure excellent customer service to every customer.
  • Handling customer's requests and requirements in the store.

Education

BBA - Pre-Finance

University of North Carolina at Greensboro
Greensboro, NC
05.2027

Associate of Applied Science - Criminal Justice with Forensic Science

Wake Technical Community College
Raleigh, NC
05-2024

Skills

  • Welcoming Guests
  • Registration Processing
  • Reception Management
  • Multi-Line Phone Systems
  • Information Protection
  • Front Office Support
  • Transportation Information
  • Registration
  • Conflict and Issue Documentation
  • Training and Mentoring
  • Daily Transactions Review
  • Check-In and Check-Out Procedures
  • Automated Telephone Systems
  • Report Generation
  • Team Oversight
  • Revenue Monitoring
  • Guest Services
  • Cash handling
  • Accounting
  • Financial Reporting
  • Account Balancing
  • Cleaning
  • Account Auditing
  • Spreadsheets
  • Wake-Up Calls
  • Charge Posting
  • Safety and Security Procedures
  • Guest Relations
  • Credit and Cash Payments
  • Strong leadership
  • Conflict resolution
  • Player development
  • Scouting talent
  • Parental engagement
  • Safety management
  • Discipline enforcement
  • Youth development
  • Leadership skills

Certification

Flight attendant career training - Triad Aviation Academy

References

Mr. Ajith Kumar, Security Governance and Compliance Manager, S&TO, ajigopal@cisco.com

Timeline

Head Soccer Coach

Super Soccer Stars
08.2024 - Current

Front desk agent/ Night Auditor

Parks Hospitality/ Hilton Garden Inn Raleigh
02.2021 - 05.2025

Front desk agent/ Night Auditor

Five Points Hospitality
11.2019 - 12.2020

Team member

Carrols Restaurant Group Inc.(Burger King)
11.2018 - 08.2019

BBA - Pre-Finance

University of North Carolina at Greensboro

Associate of Applied Science - Criminal Justice with Forensic Science

Wake Technical Community College

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