Manisha Shah
Winston Salem,NC
Summary
Experienced in managing patient interactions and coordinating scheduling to facilitate efficient healthcare delivery. Collaborated with multidisciplinary teams to ensure seamless patient experiences, trained new staff on best practices, and maintained compliance with HIPAA regulations to uphold patient trust and safety.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Patient Service Representative
Atrium Health
Clemmons, NC
11.2023 - Current
- Facilitated patient scheduling and appointment management to enhance service efficiency.
- Resolved patient inquiries and concerns, ensuring exceptional customer service experiences.
- Coordinated with healthcare providers to streamline communication and improve patient flow.
- Managed insurance verification processes, reducing delays in patient admissions and services.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Use Encompass to schedule appointments.
- Assisted with medical coding and billing tasks.
Guest Associate
pOpshelf
Winston-Salem, NC
08.2022 - 01.2023
- Greeted customers upon arrival into the store
- Assisted guests with inquiries and needs, delivering personalized service to improve overall customer satisfaction.
- Maintained clean, organized store environment to enhance guest experience and satisfaction.
- Operated cash registers, processed payments, provided change, and assisted with bagging merchandise to ensure smooth transactions.
- Followed the company's merchandising guidelines and rotated products to create eye-catching displays to drive sales.
- Used company merchandise processes to unpack, stock, restock, and rotate merchandise on shelves, and built visual displays.
- Restocked shelves with appropriate items to support availability.
MRI Technician
Lake Norman Regional Medical Center
Mooresville, NC
11.2020 - 06.2021
- Performed high-quality MRI scans on patients while ensuring their comfort and safety.
- Maintained MRI equipment and ensured compliance with safety standards to uphold quality imaging services.
- Educated patients on MRI procedures, provided clear instructions, and addressed questions to alleviate anxiety and enhance cooperation.
- Reviewed physician's orders to assess imaging needs and operated radiologic equipment to capture and produce accurate diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
Echo Technician
North Shore Hospital
Highland Park, IL
01.2018 - 04.2018
- Performed echocardiograms on patients, contributing to accurate assessment of cardiovascular health.
- Maintained and calibrated echocardiography equipment for optimal performance.
- Recorded patient history and clinical data to ensure comprehensive echocardiogram reports.
- Provided patient education regarding echocardiogram procedures and safety.
Echo Technician
Kishwaukee Hospital
Dekalb, IL
06.2017 - 01.2018
- Compared measurements of heart wall thickness and chamber sizes to standard norms to identify abnormalities.
- Adjusted equipment per physician's orders and established protocol to ensure accurate diagnostic results.
- Explained testing procedures to patients, fostering cooperation and alleviating anxiety for a smoother experience.
- Performed basic vitals (pulse, blood pressure) to establish patient baseline before initiating the exam.
Transportation Security Officer
Chicago O'hare Airport -DHS
Chicago, IL
05.2007 - 10.2014
- Operated advanced screening equipment to identify prohibited items, contributing to a secure travel environment.
- Conducted thorough inspections of baggage and cargo, ensuring compliance with security protocols and enhancing overall safety.
- Delivered exceptional customer service by clearly explaining security procedures to travelers, fostering a positive travel experience.
- Trained new hires on protocols for handling security breaches.
- Assisted in emergency response drills to maintain preparedness.
Education
Certificate - Administrative Medical Assistant
Penn Foster
Online05-2023
Associate's degree - Cardiac sonography
William Rainey Harper College
Palatine, IL05-2017
Bachelor's degree - Biology
Kean University
Union, NJ05-1999
Medical Billing And Coding -
Pitt Community College
Winterville, NC12-2026
Skills
- Proficient in medical terminology
- Insurance verification
- HIPAA compliance
- Customer service
- Scheduling appointments
- Strong customer service skills
- Ability to multitask
- Detail orientation
- Team collaboration
- Medical coding
Languages
Hindi
Limited
Gujrati
Native/ Bilingual
Timeline
Patient Service Representative
Atrium Health
11.2023 - Current
Guest Associate
pOpshelf
08.2022 - 01.2023
MRI Technician
Lake Norman Regional Medical Center
11.2020 - 06.2021
Echo Technician
North Shore Hospital
01.2018 - 04.2018
Echo Technician
Kishwaukee Hospital
06.2017 - 01.2018
Transportation Security Officer
Chicago O'hare Airport -DHS
05.2007 - 10.2014
Associate's degree - Cardiac sonography
William Rainey Harper College
Bachelor's degree - Biology
Kean University
Certificate - Administrative Medical Assistant
Penn Foster
Medical Billing And Coding -
Pitt Community College