Sarah Seaman
Ypsilanti
Summary
Results-oriented professional with a proven track record of exceeding targets and driving success in fast-paced environments. Leverages strategic thinking and hands-on experience to deliver impactful solutions that enhance organizational performance. Demonstrates exceptional problem-solving skills and adaptability, consistently contributing to team goals and fostering innovation. Committed to continuous improvement and excellence, ensuring sustainable growth and positive outcomes for all stakeholders.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Henry Ford Health Orthopedics
04.2022 - 04.2025
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks, facilitating timely patient access to services.
- Trained new staff on patient access procedures and software systems, enhancing team performance.
- Resolved patient inquiries regarding billing and insurance issues, improving overall customer satisfaction.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Budtender
Cherry Industries
09.2023 - 04.2024
- Educated customers on product selection and responsible consumption practices.
- Managed daily inventory processes, ensuring optimal stock levels and product availability.
- Implemented sales strategies to enhance customer engagement and promote special products.
- Oversaw compliance with state regulations regarding cannabis sales and inventory management.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
Professional Leasing Consultant
Benchmark Management Group
09.2017 - 12.2021
- Performed administrative duties such as preparing documents for legal review, calculating rent deposits due from tenants.
- Processed applications for potential tenants, verifying employment history and credit references prior to approval.
- Conducted regular inspections of rental units to evaluate condition and identify maintenance needs.
- Assisted new residents with move-in processes by providing necessary paperwork and conducting walkthrough’s.
- Drafted renewal notices for existing residents when their leases were nearing expiration dates.
- Conducted apartment tours and responded to tenant inquiries.
Education
High School Diploma -
Belleville High School
06.2011
Skills
- Decade-long customer service expertise
- Health insurance verification
- Proficient in medical terminology
- Coordinated scheduling expertise
- Proficient in EMR systems
- Strategic issue analysis
- Approachable demeanor
- Currency handling expertise
- Customer relationship management
- Verbal and written communication
- Phone and email etiquette
- Intake assessment
- Call center experience
- Proficient in closing sales
- POS systems expert
- Advanced spreadsheet techniques
- Service upselling
- Call routing expertise
- CRM software proficiency
Timeline
Budtender
Cherry Industries
09.2023 - 04.2024
Patient Service Representative
Henry Ford Health Orthopedics
04.2022 - 04.2025
Professional Leasing Consultant
Benchmark Management Group
09.2017 - 12.2021
High School Diploma -
Belleville High School
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