Sarah Seaman
Jackson,MI
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Henry Ford Health/Orthopedics
04.2022 - Current
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Answering over 100 calls per day.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Veterinary Receptionist
Easthaven Animal Hospital
08.2021 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Managed multi-line phone system and pleasantly greeted patients.
Leasing Professional
Benchmark Management Group
09.2019 - 12.2020
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Leasing Professional
Slavik Management
01.2017 - 09.2019
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Education
High School Diploma -
Belleville High School
Belleville, MI06.2011
Skills
- Trained in EPIC, eVetPractice, Yardi and Entrata Software
- Appointment Scheduling
- Fair housing policies
- Training and mentoring
- Telephone and email etiquette
- Leasing and sales
- Administrative support
- Multi-line Telephone Systems
- Memorization and Recall
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Client Service Representative
Henry Ford Health/Orthopedics
04.2022 - Current
Veterinary Receptionist
Easthaven Animal Hospital
08.2021 - 04.2022
Leasing Professional
Benchmark Management Group
09.2019 - 12.2020
Leasing Professional
Slavik Management
01.2017 - 09.2019
High School Diploma -
Belleville High School
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