Sarah Seaman
Ypsilanti,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Henry Ford Health Orthopedics
Jackson
04.2022 - 04.2025
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks, facilitating timely patient access to services.
- Trained new staff on patient access procedures and software systems, enhancing team performance.
- Resolved patient inquiries regarding billing and insurance issues, improving overall customer satisfaction.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Professional Leasing Consultant
Benchmark Management Group
Ypsilanti
09.2017 - 12.2021
- Performed administrative duties such as preparing documents for legal review, calculating rent deposits due from tenants.
- Processed applications for potential tenants, verifying employment history and credit references prior to approval.
- Conducted regular inspections of rental units to evaluate condition and identify maintenance needs.
- Assisted new residents with move-in processes by providing necessary paperwork and conducting walkthrough’s.
- Drafted renewal notices for existing residents when their leases were nearing expiration dates.
- Conducted apartment tours and responded to tenant inquiries.
Leasing Consultant
Slavik Management
Ann Arbor, MI
05.2014 - 08.2017
- Facilitated tenant screenings and lease negotiations to ensure optimal occupancy rates.
- Managed property marketing initiatives to attract prospective residents effectively.
- Conducted property tours and showcased amenities to enhance resident engagement.
- Developed strong relationships with tenants, addressing concerns and enhancing satisfaction levels.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Education
High School Diploma -
Belleville High School
Belleville, MI06-2011
Skills
- Decade-long customer service expertise
- Health insurance verification
- Proficient in medical terminology
- Coordinated scheduling expertise
- Proficient in EMR systems
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Medical terminology
- Eligibility determination
- Office administration
- Conflict resolution
- Verbal and written communication
- Multitasking and organization
- Queue management
- Front desk supervision
- Phone and email etiquette
Timeline
Patient Service Representative
Henry Ford Health Orthopedics
04.2022 - 04.2025
Professional Leasing Consultant
Benchmark Management Group
09.2017 - 12.2021
Leasing Consultant
Slavik Management
05.2014 - 08.2017
High School Diploma -
Belleville High School