Maniyah Gurganious
Winter Haven
Summary
Experienced with customer retention strategies in sales, ensuring high levels of client satisfaction and loyalty. Utilizes problem-solving and negotiation skills to address client concerns and enhance retention rates. Track record of effective communication and teamwork, driving positive outcomes in dynamic sales environment,handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Sales Retention Specialist Customer Service
Results Companies
01.2024 - 09.2024
- Established lasting connections with key decision-makers in target accounts, ultimately securing long-term contracts.
- Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
- Conducted thorough market research to identify new opportunities for growth within existing accounts.
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Implemented various upselling tactics to retain customers while also increasing their spending levels within the company''s offerings.
- Handled over 40 plus calls a day
Data Entry Clerk
WellDyneRx
05.2023 - 11.2023
- Completed data entry tasks with accuracy and efficiency for pharmacy techs.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
GC Services
01.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled over 50 plus calls a day
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2019
Skills
- Client relationship building
- Objection handling
- Customer empathy
- CRM proficiency
- Upselling strategies
- Customer service
Timeline
Sales Retention Specialist Customer Service
Results Companies
01.2024 - 09.2024
Data Entry Clerk
WellDyneRx
05.2023 - 11.2023
Customer Service Representative
GC Services
01.2019 - 04.2022
High School Diploma -
Penn Foster Career School
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