JENNIFER DIAZ
Shreveport,LA
Summary
Property and Casualty Insurance License Agent with years of experience delivering exceptional customer service and tailored insurance solutions. Adept at building strong client relationships and driving measurable growth in policy sales and client retention. Demonstrates expertise in regulatory compliance, sales strategy, and problem-solving, ensuring high customer satisfaction and long-term business growth.
Overview
32
32
years of professional experience
Work History
Retention Customer Service Representative
The Auto Club Group
Dearborn , MI
11.2024 - Current
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Developed strong relationships with customers through friendly interactions.
- Ensured quality standards were met throughout all customer interactions.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues to the appropriate department for further investigation.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Insurance Customer Sales & Service Rep
The Auto Club Group
Dearborn, MI
07.2022 - 11.2024
- Address insurance inquiries, billing, and issue resolution, ensuring high customer satisfaction
- Provide tailored insurance solutions, driving membership and credit card sales across 13 states
- Achieve measurable growth in life referrals, enhancing customer engagement and retention
- Resolved complex insurance inquiries and ensuring prompt and effective solutions to maintain high customer satisfaction levels
- Working on multiple insurance programs and understanding the underwriting guidelines for each state
- Adding and replacing vehicles and coverage on Home Insurance
- Team captain
- Received the 2023 Pinnacle Award in the Service Center
Insurance Producer
Allstate Insurance
Shreveport, LA
07.2013 - 07.2022
- Built strong client relationships, achieving high satisfaction and retention rates, excelling in policy sales
- Generated daily and weekly reports, ensuring accurate tracking of sales metrics and client interactions
- Enhanced client satisfaction through personalized service, contributing to long-term business growth
- Developed comprehensive sales strategies, resulting in measurable increases in policy sales and client retention
Property & Casualty Insurance Agent
Armstrong Insurance LLC
Shreveport, LA
01.2004 - 01.2010
- Quoted and sold auto insurance policies, achieving high client satisfaction and retention rates
- Managed policy renewals, ensuring timely updates and continuity of coverage for clients
- Developed strong client relationships, resulting in increased referrals and repeat business
Property & Casualty Insurance
ABC Insurance Agency
Shreveport, LA
01.1993 - 01.2004
- Drafted comprehensive auto and home insurance policies for multiple companies, enhancing client satisfaction
- Collaborated with teams to tailor insurance solutions, improving customer retention rates
- Analyzed client needs to develop customized insurance plans, resulting in measurable client growth
- Addressed policyholder inquiries and resolved issues, contributing to high customer satisfaction
- Maintained detailed records and ensured compliance with industry regulations, supporting operational efficiency
Education
Paralegal Law Certificate -
Louisiana State University-Shreveport
ShreveportProperty & Casualty License -
Stegall Marketing
Skills
- Product Knowledge
- Regulatory Compliance
- Problem-solving
- Customer Service
- Data Entry
- Communication Skills
- Client Relationship Building
- Sales Strategy
Timeline
Retention Customer Service Representative
The Auto Club Group
11.2024 - Current
Insurance Customer Sales & Service Rep
The Auto Club Group
07.2022 - 11.2024
Insurance Producer
Allstate Insurance
07.2013 - 07.2022
Property & Casualty Insurance Agent
Armstrong Insurance LLC
01.2004 - 01.2010
Property & Casualty Insurance
ABC Insurance Agency
01.1993 - 01.2004
Paralegal Law Certificate -
Louisiana State University-Shreveport
Property & Casualty License -
Stegall Marketing
Similar Profiles
Shenika FindlaterShenika Findlater
ERS Product Specialist at The Auto Club GroupERS Product Specialist at The Auto Club Group
DONALD J. MICHAELDONALD J. MICHAEL
Sr. IT Consultant – Virtualization Team at THE AUTO CLUB GROUPSr. IT Consultant – Virtualization Team at THE AUTO CLUB GROUP
Aldina BeaubienAldina Beaubien
Insurance Retention Specialist at The Auto Club GroupInsurance Retention Specialist at The Auto Club Group
Kiser SamelKiser Samel
Certified Nursing Assistant at Spring Lake Nursing & RehabilitationCertified Nursing Assistant at Spring Lake Nursing & Rehabilitation
Shanquillea HarrisShanquillea Harris
ICQA Warehouse Associate at Amazon Fulfillment CenterICQA Warehouse Associate at Amazon Fulfillment Center