Manizha Samadi
West Sacramento,CA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
4
4
years of professional experience
Work History
Customer Service
Shabir Hossein
755 Riverpoint Ct Space
10.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Supported and coached employees as part of successful training initiatives.
Customer Service
Abdullah Amarkhil
3344 N Texas St C, Fairfield, CA 94533
06.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
River City High School
West Sacramento, CA12.2022
Skills
- Customer service
- Problem solving
- Payment processing
- Team work
- Cash management
- Time management
- Effective listening
- Able to multi-task
Timeline
Customer Service
Shabir Hossein
10.2021 - 12.2022
Customer Service
Abdullah Amarkhil
06.2019 - 08.2021
High School Diploma -
River City High School