Manju Mathew
Fort Worth,US
Summary
Operational expert with a strong background in data analysis and process improvement across diverse sectors. Adept at managing high-value projects and ensuring compliance through updated procedures. Committed to leveraging analytical skills to enhance operational efficiency and support organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Operations Specialist
S&P Global
Dallas, TX
12.2021 - Current
- Oversaw operational planning and control of diverse activities for optimal efficiency.
- Analyzed data to identify improvement areas and executed targeted process enhancements.
- Managed key accounts across departments by updating SOPs to ensure compliance.
- Negotiated contracts that secured favorable terms, enhancing cost efficiency.
- Guided teams to deliver projects on time while adhering to deadlines.
- Maintained regular communication with clients to address needs and expectations effectively.
- Implemented new operational procedures that significantly increased process efficiency.
Claims Analyst
Geo-Blue
King of Prussia, PA
01.2016 - 01.2022
- Maintained monthly performance accuracy rate above 95% by confirming financial stability and preventing overpayment issues.
- Evaluated trends in claims data to identify process improvement opportunities, boosting operational efficiency.
- Analyzed claims data for accuracy while ensuring compliance with company policies to uphold claims integrity.
- Increased productivity by 40% while managing high-value cases for esteemed VIP clients.
Business Systems Analyst
Independence Blue Cross
Philadelphia, PA
01.2014 - 01.2015
- Facilitated weekly meetings to gather critical business requirements for customer processes.
- Identified and implemented improvements in business processes to enhance efficiency.
- Managed high-profile projects by coordinating vendors, tracking progress, and providing ongoing support.
- Completed migration project with seamless transition, ensuring no issues at launch.
- Collaborated with multiple vendors to achieve 20% profit increase during client transfer.
- Collected, assessed, and summarized data for various financial and systems reports for stakeholders.
- Assisted leadership team in preparing data and presentation materials for meetings with priority vendors.
Education
Master of Business Administration -
University of Dallas
Irving, TX01-2018
Bachelor of Science - Management & Marketing
Pennsylvania State University
State College, PA01-2013
Skills
- Project management and operations
- Process improvement
- Vendor and supplier management
- Claims analysis
- Business analysis
- Data analysis
- Financial planning
- Budgeting and forecasting
- Healthcare systems expertise
Personal Information
Title: Finance and Operations Analyst
Languages
- Malayalam
- Hindi, Proficient
- Malayalam, Highly proficient
Timeline
Senior Operations Specialist
S&P Global
12.2021 - Current
Claims Analyst
Geo-Blue
01.2016 - 01.2022
Business Systems Analyst
Independence Blue Cross
01.2014 - 01.2015
Master of Business Administration -
University of Dallas
Bachelor of Science - Management & Marketing
Pennsylvania State University