Summary
Overview
Work History
Education
Skills
Interestsandachievements
Languages
Timeline
Generic

Manjula Rajan

Renton,WA

Summary

Dynamic and multilingual professional with a proven track record in enhancing Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Associate

Amazon Fresh
06.2021 - Current
  • Auditing and maintaining accurate data of inventory
  • Handling customers and their queries
  • Working with team to service customers
  • Providing excellent customer service with appropriate information and maintaining confidentiality
  • Aggressive customers are handled with tact and courtesy, at the same time representing the company in a positive
  • Provide help to people from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, social economic, physical, and learning abilities
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed efficient cash register operations.

Student Ambassador and tutor

Renton Technical College
05.2023 - 12.2023
  • Assisting students in clarifying educational, career, life goals, financial support and various financial aids available
  • Getting knowledge and remaining current on instructional programs offered by the college, venture funding sources and college and community resources
  • Entering data into the CRM (Client Relation Management) tool and compiling reports
  • Attending Senate meeting on behalf of students
  • Analyzing and approving budget
  • Leading campus tours and supporting Outreach & Recruitment K-12 Manager and Director of Outreach
  • Helping purchase and produce marketing materials and promoting our campus Running Start and Dual Credit
  • Tutoring junior students to code.
  • Helping them in completing assignments


Auditor

TEOCO Software Private Ltd
01.2018 - 12.2018
  • Working with access database queries and tables related to monthly charges and non-recurring and other charges
  • Validating using macros, relational database by simplifying the data
  • Traveled to get training and attain meetings to other states and countries
  • Checking with Tariff and contractual agreements which involves analytical skills and problem solving
  • Validating circuit installs disconnects and critical information of various clients and vendor from their provisioning tools like VFO, Verizon Gateway, AT&T prime Access, ACMS, ADW, Coastal etc
  • Working with onshore teams to achieve common objectives and render effective client service with strong planning
  • Validating the each & every USOC or rate element billed for a TDM/Ethernet circuit as per FCC or PUC telecom regulations and reading and analyzing completed contracts by critical thinking

Cost Analyst

TEOCO Software Private Ltd
04.2015 - 12.2017
  • Payment of invoices after verifying all the billing details like: Quantity, Rate, Amount, Discount etc
  • To save client's money
  • Escalating to disputes where required
  • Got revenue to company by disputing wrong billing amount of minimum $500000 every year
  • Provided training for the team members and other teams
  • Worked in various modalities like online, in person and FLEX

Senior Accounts payable Processor

IBM
09.2015 - 03.2015
  • Processing high volume of invoices with 2 and 3 way of matching in Oracle tool
  • Reconciling invoice discrepancies
  • Communicating with concern department through all communication way
  • Preparing monthly reports

Senior Process Officer

SIEMENS Information Processing Services Private Limited
05.2009 - 12.2011
  • Coordinating with GL, AP & AR teams and ensures the group wide harmonization of business partner master data between the operational IT- systems of the Siemens Groups, regions, and operating Co's
  • Responsible for Accounts payable and Receivable team reports and escalation (SAP tool)
  • Responsible for maintaining the QUALITY standards regarding the process
  • Maintained confidential matters and exercised discretion and independent judgment when required
  • Maintaining consistency in accuracy and productivity in the daily maintenance
  • Reporting the quality output of the process to the client on a bi-weekly basis through presentations

Accounts Assistant

Engler and Pranthle Landscapes Private Limited
06.2008 - 05.2009
  • Handling Accounts payable, receivable, and general ledger
  • Handling petty cash, reimbursements of employees and customer
  • Helping to prepare profit and loss account and Balance sheet
  • Administration work, primary screening of candidates

Education

Associate degree - Computer Science

RTC Renton
Renton, WA
01.2025

Bachelor of Commerce - Accounting & Finance

BSVP College
01.2008

Skills

  • MS Office
  • Word
  • PowerPoint
  • Access Database
  • Excel
  • SQL
  • Oracle
  • SAP
  • Business Objects
  • Tableau
  • Fast Learner
  • Good communication
  • Critical thinking
  • Analytical skills
  • Interpersonal skills
  • Strong planning
  • Self-organization
  • Project Management
  • Time Management
  • Customer Service
  • Attention to Detail
  • Computer Skills
  • Complex Problem-Solving
  • Customer interaction

Interestsandachievements

  • Volunteered for Auto Angels in a church for upcoming people (Bellevue, WA)
  • Volunteering in Hanuman Temple with preparation of food and serving (Bellevue, WA)
  • Volunteering in Ananda Mela every year by doing Art painting (Redmond, WA)
  • Volunteered for Tamil school in Redmond last year.

Languages

English
Full Professional
Hindi
Native or Bilingual
Kannada
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Student Ambassador and tutor

Renton Technical College
05.2023 - 12.2023

Associate

Amazon Fresh
06.2021 - Current

Auditor

TEOCO Software Private Ltd
01.2018 - 12.2018

Senior Accounts payable Processor

IBM
09.2015 - 03.2015

Cost Analyst

TEOCO Software Private Ltd
04.2015 - 12.2017

Senior Process Officer

SIEMENS Information Processing Services Private Limited
05.2009 - 12.2011

Accounts Assistant

Engler and Pranthle Landscapes Private Limited
06.2008 - 05.2009

Bachelor of Commerce - Accounting & Finance

BSVP College

Associate degree - Computer Science

RTC Renton

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