Manjunath Chandrasekaran

Project Manager in Energy and Utility Company, handling Integration team on Migration project
To Migrate applications, interfaces from legacy to new application
Organized, Managed 20+ Project team members and Nurtured ongoing relationship with Vendors

• Develop a comprehensive project plan outlining tasks, timelines, and dependencies for integrating various software systems.
• Define project scope, objectives, and deliverables in consultation with stakeholders.
  Implement change management strategies to ensure a smooth transition to the integrated system, including training and support for end-users.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Worked to provide continuous improvement for product development lifecycle.
• Communicated project updates to stakeholders at all levels.
• Monitored and tracked project progress to support timely completion via Microsoft project plan tool and Teams app
• Led cross-functional teams to successfully complete IT projects.
• Wrote, updated and maintained project documentation like Runbook, Cutover plan and Project supporting document
• Established and enforced project timelines and deadlines.
• Generated reports for IT project progress and performance via Power BI and Microsoft Project plan

Project Scope: Change Management – Refresh legacy device, migration,

decommission of legacy devices AMER, EMEA and APAC region.

• Accountable for leading all aspects of change management, request, resolution, implementation success and stakeholder liaison

• Secures appropriate business approval for the Change prior to starting

the Change Management Process

• Completes the ServiceNow Change Request ticket, in collaboration with

the Change Implementer

• Communicates status of the change back to the business or project team as necessary

• Coordinate the resources that implement the change

• Complete the Post Implementation Review (PIR) as necessary for unsuccessful changes

Scope: Handling Vertical Data, Coding, AR and Patient Calling Projects

• Planned, designed, and scheduled phases for large projects.

• Identified and managed resources, including cross-functional members

to successfully execute projects.

• Developed project plan in Microsoft project Plan & sign off from clients

and maintained materials for Project Readiness

• Acted as a central point of contact with client and operations unit for smooth execution and Transition of projects

• Provided weekly project reporting for Senior Stakeholders through

dashboard and audited all technology projects.

• Project Kick-Off Meeting, Preparing Project Plan in MS Project, SOW, Requirement Checklist, Communication, and Stakeholder Management Plan, Meeting Follow-up, Status Report Daily/ Weekly/ Monthly, Handover to Operations, Project Lessons Learned Document, Project Closure Documents

Project : Migration of Database

• Ensured successful migration of database from SQL 2008 to new Enterprise SQL 2008 R2 Cluster asper the project implementation sheet
• Developed respective CR in HPSM tool for DEV and PROD environment and updated CR status in tool and change plans
• Evaluated the projected revenue, billed and forecast value in a Invoice Tracker as per PMO standards
• Participated in TAB meeting and presented the CR details and deployed CR process accordingly with respective stakeholders

Project: PMO Lead-Finance

• Managed projects in 3 Geographical regions (AO, NA, EO) (Worth 10 M) and tracked project status on weekly to DHU, DM & stakeholders
• Updated new project in opportunity tracker, outlook file, revenue & cost file to forecast project budget and increase revenue QLY wise
• Maintained time sheet consolidation, updated opportunity tracker and presented to stakeholders as per project policies
• Defined actual revenue vs. forecast and analysis the variance and Checked invoices to share with DM & respective stakeholders
• Ensured the timely delivery target revenue and updated the Risk & Opportunity Tracker as per project management principles

Project: Software Testing Project – Senior Test Engineer Managing Team of 4 people in Manual Testing

Scope: ANE Testing in Mainframe and Masking PII data in Open system applications

• Maintained project documentation including SOW, milestone status list, risks schedules & reports for changes to requirement analysis
• Worked with Testing and Deployment teams from development to deployment stage within set SOW, team size & budgets
• ·Arranged software Hardware requirement for the Test set up and assisted the DM to develop SOW/ CR in project
• Individually conducted sprint planning, daily scrum meeting, backlog grooming, sprint retro and sprint review as per project scope
• Identified gaps & new findings with an aim to define project scope, meet project goals and identify project requirements
• Played a key role in streamlining communications with the product owners in order to get requirement right and sign-off

Process : Account Payable

• Ensured all payments and invoices are processed accurately and followed agreed on procedures and term days
• Worked with vendors on process documentation for Invoice processing, clearing Errors in Invoices, Receipts
• Identified duplicate invoice, potential match and validated EDI codes, partial match, and force bill invoices
• Evaluated payment for each vendor and reported to AM on a weekly / monthly basis and handled canceled Po's, Blanket Po's, receipts
• Coached vendors with correct EDI transaction codes for the invoice (810) for error invoices
• Handled special activity RGI Return goods inventory, Force bill invoices and experienced in 1099, W9 forms, T&E, ERS, P-cards, and EDI
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Maintained good working relationships with vendors and resolved disputes.
• Prepared vendor invoices and processed incoming payments.

Process : Auditing GE Commerical finance Accounts

• Oversaw all phases of GE Commercial Finance – Auditing, Process Improvements, Treasury Operations and Application Support
• Audited deals with accuracy with TAT time in sub-process like Technology finance, Transport Finance, Aircraft, and Marine deals
• Worked on Bloomberg and Super derivatives applications to update the value of currencies, BID, ASK and forward rates for currencies
• Evaluated data from Reuter and uploaded interest rate swap curves, collateral reports from Bony files and archived in appropriate folders

Process : To handle Inbound Call centre of TATA Indicom Customer (Telecom process)

• Kept accurate records of all customer interactions and transactions.

• Resolved customer service inquires in a timely and accurate manner and

involved in explaining & clarifying the billing issues

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call center's CRM database.
• Responded to customer calls and emails to answer questions about products and services.
• Addressed customer account discrepancies and concerns.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Attended telephone skills and program information training sessions to boost aptitude.
• Escalated complicated customer account issues to supervisors and help desk workers.