Manjunath Jain

Architect, lead, and build Contact Center Services, which will cater to various use cases, which are currently tightly coupled within existing non-Contact Center domain services. Contact Center Services will be consumed by AUW (advocate unified workspace ) and Member desk in the club.

• Prepared high-level designs, ADR, and LLD for various features of the application.
• Managed the backlog, planning, and deliverables of the features.
• Designed and delivered a solution to provide the last 10 years of Proof Of Purchase to members. Reduced AHT from this feature will save ~100K per year.
• Design and delivery of Data Centralization solution to provide analytical data of Contact Center to build business dashboards with accurate and recent data.
• Led small development teams, overseeing project progress and mentoring junior engineers.

Architect, Design and implement Club Finder Service (SCF) and Address Validation Service (AVS) which are highly scalable, reliable and available applications for the Sam's Club.

• Lead a team with agile methodology to achieve 5P excellence.
• Migrated SCF to the Azure platform.
• Explored Spectrum to save cost on AVS implementation.
• Explored and implemented Azure pipelines with canary.
• Designed and implemented AVS enhancement to save $4M in 2023 in missed deliveries.
• Collaborated with teams to ensure successful project completion within timeline constraints.
• Led small development teams, overseeing project progress and mentoring junior engineers.

Lead, design, and build ingestion pipelines, uncategorized spec payloads for 3PW for Sam's. The aim is to maximize fulfillment center capacity utilization by extending Walmart's next-generation fulfillment capabilities to samsclub.com and vendors, thereby reducing the cost to serve.

• Worked as point of contact for multiple Pangea RTs.
• Design and implement Sam's on Pangaea, migration of ATG based Sam's onto in-house e-commerce platform, Pangaea.
• Involved understanding the various modules and workflows of Pangaea and mapping data and services of current ATG-based Sam's onto Pangaea.
• The migration involved a hybrid architecture of the current Sam's and Pangaea RTs.
• Implemented multi-tenancy into Qarth RT.
• Awarded WOW award for the work done on Qarth and TerraFirma.

Lead, designed, and implemented micro service based backend to Comcast's short video platform, watchable.com.

• Involved in understanding the existing Vimond (CMS Company based in Norway) service to be integrated
• Created Epics and User Stories for sprints and quarterly deliverables.
• Implementation and enhancement of the watchable core APIs to support different types of contents like channels, shows, videos, playlist, and genre.
• Implementation and enhancement of the data feeds module for clients who need XML feeds as their input.
• Created a detailed performance profile report of APIs using the wrk tool.
• The solution was enhanced as a multi-tenant framework to support different systems in Comcast, other than Watchable.
• Implementation of Analytic Service to send analytics data from any client to Flambe (in house analytics platform)
• Managed offshore/onsite development team.
• Technology explorations and relevant recommendations.
• Wrote detailed cucumber test cases for acceptance and integration tests with custom grammar.
• Created a custom API monitoring tool using Kibana.

As a lead, I designed and built solutions to:

• Store and Supplier configuration management and automation for French e-commerce client Carrefour's B2B hub.
• Java backend application for www.yourbillbuddy.com to analyze mobile service eBills.
• Ford Direct Dealer Sites to support consumer sites, serving new and pre-owned vehicle inventory, service scheduling, and branding on www.dealerconnection.com.
• Flight and Hotel reservation system for Travel Syndication Technologies Club's travel portal to integrate with different suppliers and GDS system.
• Medical Object Exchange, a platform for medical practitioners to exchange medical records.

Managed a distributed team of up to 10, spanning multiple geographies. Adopted agile methodology, worked with client partners to gather requirements, and provided cost/time estimations.