Manlio Zaldivar
Plano
Summary
With over 7 years of customer service experience, gained extensive knowledge in consulting with customers and clients. Expertise lies in identifying and selling suitable products that align with specific needs. Dedicated to enhancing the client experience, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Manager
CAF Management
08.2023 - Current
- Managed rent payments for the community, ensuring timely collections and accuracy.
- Oversaw past-due accounts, coordinating collection efforts with former residents.
- Supervised daily office operations, streamlining administrative tasks for efficiency.
- Scheduled and coordinated apartment turnovers to ensure units were move-in ready.
- Handled invoicing and payments for vendors, maintaining accurate financial records.
Leasing Manager
CAF Management
06.2022 - 08.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with tenants through exceptional customer service, resulting in increased lease renewals.
- Processed rental applications efficiently to ensure a smooth leasing experience.
- Mentored and trained new leasing agents, enhancing team performance and customer service.
- Generated and submitted daily reports on leasing activities, ensuring accurate record-keeping and data analysis.
Leasing Consultant
CAF Management
08.2020 - 06.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Leasing Consultant
Pinnacle Property Management
06.2019 - 08.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Education
High School Diploma -
Creekview High School
Carrollton, Tx 7509306-2018
Skills
- Proficient in typing and phone etiquette
- Able to work independently as well as in a team
- Knowledge in using Microsoft Word, Excel and PowerPoint
- Excellent at oral, written and interpersonal communication skills
Timeline
Assistant Manager
CAF Management
08.2023 - Current
Leasing Manager
CAF Management
06.2022 - 08.2023
Leasing Consultant
CAF Management
08.2020 - 06.2022
Leasing Consultant
Pinnacle Property Management
06.2019 - 08.2020
High School Diploma -
Creekview High School
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