Manllerlash Caro
Fort Lauderdale,FL
Summary
Store director with a strong record of building client and team relationships, leading to high satisfaction and performance levels. Consistently recognized as a top performer for delivering exceptional results and identifying improvement opportunities. Strategic focus on brand alignment enhances market presence and client engagement. Successfully opened three boutiques and revitalized underperforming locations.
Overview
12
12
years of professional experience
Work History
Store Director
Dolce & Gabbana
Boca Raton, FL
11.2024 - Current
- Opened a new boutique, working closely with planning, buying, and merchandising teams.
- Recruited and trained all team members to optimize customer experience.
- Networked extensively to deploy marketing strategies enhancing brand presence.
- Surpassed financial expectations by 13% through targeted sales efforts during first quarter.
- Introduced my clients to the brand. Making them second highest VICs in the company in one year.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Trained and mentored staff, fostering a high-performance team culture.
- Analyzed sales data to identify trends, adjusting strategies for maximum impact.
Store Director
Pomellato
Miami, FL
07.2023 - 11.2024
- Directed comprehensive business operations, including sales, vendor relations, and store planning.
- Achieved 20% personal sales contribution in managerial capacity.
- Trained and evaluated employees to optimize on-the-job performance.
- Executed high-impact jewelry sales presentations to elevate team effectiveness.
- Coordinated the boutique's participation in global client activations, managing travel and entertainment logistics.
- Oversaw CRM system management and campaigns to improve client retention rates.
- Formulated and enacted strategic sales initiatives aimed at revenue growth.
Store Director Flagship MDD
Burberry
Miami, FL
12.2021 - 07.2023
- Hired and trained new team, achieving 14% sales increase in first month.
- Collaborated with merchandising team to target demographic, regaining local clients and boosting appointment sales by 12%.
- Enhanced key category sales: handbags up 9%, outerwear up 19%, women's tailoring up 33% through team selling with client advisors.
- Acquired 21 new elite clients, elevating team's clientele percentage from 32% to 100%.
- Developed welcoming, luxurious environment aligning with brand values.
- Streamlined operational processes, enhancing customer service efficiency and satisfaction levels.
- Analyzed market trends to inform product selection and optimize stock levels in alignment with consumer demand.
- Coordinated promotional events, driving foot traffic and increasing brand visibility within the community.
Category Manager/ Acting Store Manager
Burberry
Miami, FL
08.2019 - 11.2021
- Increased sales targets by 33% through effective strategic planning and team development.
- Generated 45% of revenue from client appointments, driving significant business growth.
- Had the second highest sales globally for Miami Summer collection through efficient client acquisition and outreach.
- Oversaw development and retention of 18 sales associates for optimal team performance.
- Developed and executed category strategies to enhance product assortment and drive sales growth.
- Led cross-functional teams in launching innovative product lines aligned with brand vision.
Men's Universe Team Lead
Louis Vuitton
Miami, FL
01.2018 - 08.2019
- Coached team members to foster strong interdepartmental relationships and maximize performance.
- Assigned tasks to associates based on skill levels, maximizing overall team effectiveness.
- Supported the transition of the POS system, supported all categories with training and the operations team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Multi-Store Manager
Musart
Miami, FL
09.2014 - 01.2018
- Oversaw operations of two boutique locations while creating e-commerce platform to expand sales reach.
- Developed comprehensive employee handbook to standardize diverse business practices.
- Mentored sales team and established partnerships with museums and elite clients for enhanced performance.
- Streamlined operations by optimizing efficiency and minimizing costs across all areas.
- Led mentorship initiatives for new employees focused on company vision and sales tactics.
- Maximized productivity through centralization of data payroll and accounting systems.
Education
Business Administration
DeVry University
Skills
Coaching and mentoring capabilities
Customer relationship expertise
Leadership enhancement strategies
Expertise in sales management
Quality assurance standards
Goal achievement tracking
Effective troubleshooting
Growth revenue initiatives
Growth sales initiatives
Group collaboration skills
Effective relationship selling skills
Tools proficiency: Salesforce, Tableau, Xstore, Cegid, SAP, Oracle, Power BI, Start, Tulip
Brand awareness
Sales leadership
Languages
English Native/ Bilingual
Spanish Native/ Bilingual
Italian Limited
Portuguese Limited
Timeline
Store Director
Dolce & Gabbana
11.2024 - Current
Store Director
Pomellato
07.2023 - 11.2024
Store Director Flagship MDD
Burberry
12.2021 - 07.2023
Category Manager/ Acting Store Manager
Burberry
08.2019 - 11.2021
Men's Universe Team Lead
Louis Vuitton
01.2018 - 08.2019
Multi-Store Manager
Musart
09.2014 - 01.2018
Business Administration
DeVry University