MANMOHAN SHENDGE
Philadelphia,PA
Summary
Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.
Overview
5
5
years of professional experience
Work History
Key Account Training Director
Cintas
North East
06.2024 - Current
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Monitored competitor activities within the region to ensure competitive pricing and services were maintained.
- Delivered customized presentations tailored to each team's specific needs based on market trends and customer preferences.
Key Account Manager
Cintas
Philadelphia, PA
06.2022 - 05.2024
- Addressed client questions and resolved complaints related to products, services, and accounts.
- Managed key accounts with responsibility for sales, contracts, negotiations, and reporting.
- Managed a portfolio of $13.8 million annually, with a loss business rate of less than 3%.
- Managed the top 250 customers with a loss business rate of less than 1%.
- Fostered relationships with customers to expand the customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
Service Manager
Cintas
Philadelphia, PA
12.2019 - 05.2022
- Mentored a team of 10 service sales representatives and a service supervisor to advance within the department and the company.
- Grew service volume by 23% in FY 22
- Drove the delinquent percentage down from 25.5% to 0.35%, achieving number one in the NEG.
- Improved KPI metrics of team ranked 744th in FY22 to 65th in the company FY22
- engagement, satisfaction and performance
- Built and maintained productive relationships with customers and internal partners
Education
Bachelor of Science - Communications
Shippensburg University of Pennsylvania
Shippensburg, PA05.2015
Skills
- Revenue Generation
- Staff Training and Motivation
- Team Management
- Microsoft Office
- Relationship Building
- Organizational Skills
- Supervision & Leadership
- Effective Customer Upselling
- Sales lifecycle management
- Revenue generation
Accomplishments
- President's Club FY22, FY23, FY24
- 8 X Summit Club Winner
- OAA Number 1 location FY2022
- OAA FY2023
Timeline
Key Account Training Director
Cintas
06.2024 - Current
Key Account Manager
Cintas
06.2022 - 05.2024
Service Manager
Cintas
12.2019 - 05.2022
Bachelor of Science - Communications
Shippensburg University of Pennsylvania
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