Hi, I’m
Mann Carter
San Antonio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
years of professional experience
Work History
Priority Roofing
Sales Consultant Representative
02.2023 - Current
Job overview
- Managed customer accounts to secure customer satisfaction and generate referall business.
- Develop individual sales goals and objectives and strategize on ways to improve them.
- Develop and execute sales pitches and presentations.
- Prospect and identify new customers and leads build customer relationships and develop strong pipeline.
- Identify storm damage on properties. Initiate the insurance process to aid the customer in the recovery of the roof through the insurance.
- Stay up-to-date on industry trends, competitive landscape and company specific products and services.
- Utilized CRM software to manage customer accounts and track performance metrics.
Elite Roofing Solutions
Sales Consultant Representative
06.2022 - 02.2023
Job overview
- Managed customer accounts to secure customer satisfaction and create repeat business.
- Self generate leads, with sales funnels, social media.
- Developed and delivered engaging sales presentations to convey benefits of a new roof.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients.
ADT Sun Pro Solar
Residential Solar Sales Specialist
03.2020 - 06.2022
Job overview
- Reviewed and executed confidential documents, contracts and disclosures.
- Source and develop self generated leads and appointments with potential customers.
- Conduct in-home sales presentations.
- Exercise great phone etiquette to book appointments from purchased marketing leads.
- Attend required trainings, company assigned appointments and company events.
- Remain up to date on solar industry trends and best practices.
- Prepared and presented contracts and other legal documents to clients.
- Manage project pipeline of activity from consultation to install.
Cam Solar
Solar Energy Consultant
01.2017 - 03.2020
Job overview
- Increasing company profile within territory by industry and cause networking. (Booths, Canvassing, Marketing Campaigns)
- Lead generation including prospecting.
- Meeting attendance for sales and technical training and reporting purposes.
- Sales closure and contract execution.
- Lead development, qualification,site audit and project management.
Hacienda Ford
Automotive Service Advisor
05.2013 - 01.2016
Job overview
- Meet and greet guests, schedule appointments and act as a liaison between customers and service technicians.
- Schedule service for customers, either in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
- Discuss schedule maintenance with cost and completion time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Rush Enterprises
Manager in Training
01.2012 - 04.2013
Job overview
- Graduate program prepared me for a career in dealership management. (Service, Parts, Collision Center, New and Pre-Owned trucks)
- Participated in on the job training in different departments, including but not limited to sales, marketing, finance and operations.
- Assisted in project management and implementation under the guidance of senior management.
- Conduct research and analysis to support various initiatives and projects around the store.
- Enhanced supervisory and leadership abilities by working closely with upper management.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Complete all assigned tasks and assisting in day to day operations. (Meetings, Workshops and Sales Trainings)
McAllen Country Club
Fitness Manager
08.2003 - 01.2012
Job overview
- Ensure compliance with all governmental regulations and safety measures.
- Oversee the fitness facility, inclining equipment, facilities and staff.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machines.
- Trained newly hired employees, offering insight into job duties and providing annual performance evaluations.
- Created Fitness programs, monitoring staff, scheduling shifts, and even managing the fitness center budget.
- Create daily and monthly sales reports.
- Investigate, manage and resolve customer complaints with great empathy.
- Analyze and respond to facility's financial income and expenditure reports.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Education
University of Texas Rio Grand Valley, Edinburg, TX
Bachelor Degree: Exercises Science from Education
08.2013
University Overview
- GPA: 3.30
- Minor: Psychology
Skills
- Communicator
- Facilitator
- Multi Tasking
- Customer Retention
- Strategic Planning
- Negotiation Tactics
- Typing
- Territory Growth
- Complex Problem-Solving
- Customer Success Management
- Performance Improvement
- Sales Closing
Volunteer Organizations
- Men of Valor, Mens Ministry, 2013-2018
- Warrior Brotherhood, 2021- Current
- Earl Warren High School Booster Club, 2021, Current
Reading
Reading books has become a fun and enjoyable way to spend leisure time. Over the years it has become a way for me to learn how to increase my concentration, relax and expand my knowledge about the world.
Timeline
Sales Consultant Representative
Priority Roofing
02.2023 - Current
Sales Consultant Representative
Elite Roofing Solutions
06.2022 - 02.2023
Residential Solar Sales Specialist
ADT Sun Pro Solar
03.2020 - 06.2022
Solar Energy Consultant
Cam Solar
01.2017 - 03.2020
Automotive Service Advisor
Hacienda Ford
05.2013 - 01.2016
Manager in Training
Rush Enterprises
01.2012 - 04.2013
Fitness Manager
McAllen Country Club
08.2003 - 01.2012
University of Texas Rio Grand Valley
Bachelor Degree: Exercises Science from Education
Similar Profiles
Maximiliano F SanchezMaximiliano F Sanchez
Sales Representative at Priority RoofingSales Representative at Priority Roofing
ROBERT MCAULEYROBERT MCAULEY
Roofing sales at Priority RoofingRoofing sales at Priority Roofing
Shawna DaleShawna Dale
Accounting Assistant at Priority RoofingAccounting Assistant at Priority Roofing