Manna Mesfin
Plano,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Universal Banker
Harmony Bank
09.2024 - Current
- Opened and managed checking, savings, and CD accounts, ensuring an error-free processing rate of 98% and improving customer onboarding efficiency
- Manage daily cash transactions exceeding $60K, maintaining a zero-loss record and adhering to strict security and compliance protocols
- Process domestic and international wire transfers securely and efficiently, reducing processing errors by 30% and ensuring same-day transaction completion
- Accurately process deposits, withdrawals, transfers, and loan payments, maintaining a 99.9% transaction accuracy rate to enhance operational efficiency
- Manage and reconcile Interest on Lawyers' Trust Accounts (IOLTA), ensuring 100% compliance with state regulations and submitting accurate reports to legal authorities
Server
Highland Springs Erickson Living
09.2022 - 07.2024
- Oversaw daily cash transactions utilizing an advanced Infor POS system, managing an average of $310 in transactions per shift
- Facilitated comprehensive employee training programs, resulting in a 20% increase in customer satisfaction scores
- Cultivated enduring customer relationships, ensuring 100% customer satisfaction through personalized service
Education
Bachelor of Science - Finance
The University of Texas At Dallas
Richardson, TX05-2026
Skills
- Call Handling Efficiency
- Technical Support
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Service and Client Relations
- Cash Handling Proficiency
- CSI Banking Software
- Wire Transfers
- Data Entry
- Strategic Decision-Making
- Goal Oriented
Certification
- IRAs 2024 A-Z
- Bank Protection Act
- BSA/AML Fundamentals
- Electronic Transfer Act
- Bank Bribery Act
- Unlawful Internet Gambling Enforcement Act
- Identity Theft Red Flags
Timeline
Universal Banker
Harmony Bank
09.2024 - Current
Server
Highland Springs Erickson Living
09.2022 - 07.2024
Bachelor of Science - Finance
The University of Texas At Dallas
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