Jermany Coleman
Dallas
Summary
Highly motivated and detail-oriented professional with strong experience in customer service, data entry, and insurance claims. Proven ability to work independently in fast-paced remote environments while delivering accurate, high-quality results. Skilled in multitasking, managing confidential information, and using digital tools to streamline workflows. Known for reliability, clear communication, and a positive attitude when supporting customers and team needs.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Claims Support Representative
AVANTA insurance solutions
Arlington
11.2023 - Current
- provided administrative support to claim adjusters, including data entry and customer communication
- Created an organized claim files while ensuring compliance with state regulations
- Handled inbound FNOL calls and ensured accurate information capture
- Improved departmental processing efficiency by developing a standardized intake checklist
Data entry clerk
healthfirst claims processing
Irving
11.2020 - 08.2023
- entered and verified Larg volume of insurance claim data with 98–100% accuracy
- Review documents for errors, updated records, and assisted with weekly audit reports
- Maintained organized, digital filing systems for sensitive customers and insurance data
- Supported office staff with administrative tasks Excel – based data reports
Customer Service Representative
AT&T customer support center
Dallas
02.2018 - 09.2020
handle high value inbound customer calls regarding billing, services issues and technical support
achieved a 95% customer satisfaction score through effective communication and timely resolution
updated customers accounts processed payments, and documented service request in CRM software
collaborate with supervisors to escalate complex issues and ensure positive customers outcome
Education
Skyline High School
Dallas, TXSkills
- Claims processing
- Data accuracy
- Regulatory compliance
- Document management
Timeline
Claims Support Representative
AVANTA insurance solutions
11.2023 - Current
Data entry clerk
healthfirst claims processing
11.2020 - 08.2023
Customer Service Representative
AT&T customer support center
02.2018 - 09.2020
Skyline High School