MANNY ARRUDA
Sharon,OK
Summary
Service Manager with over 30 years in the automotive industry. I've had many positions in dealers starting from the ground up including Parts Driver, Warranty, Service Advisor up to including Service Director. Currently seeking my next challenge in the automotive industry that will utilize my skills and experience along with coaching, mentoring and team building.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Service Director
Vance Auto Group
Woodward, OK
08.2022 - Current
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Implemented a system to track customer inquiries, complaints and compliments to monitor performance metrics.
- Established weekly team meetings to discuss progress on current projects, review trends in customer feedback, and brainstorm solutions for any identified problems or challenges.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
SERVICE DIRECTOR
FIELDS AUTO
Sanford, USA
01.2019 - 08.2022
- Company Overview: SEMINOLE COUNTY CDJR, Sanford, FL
- Continually surpassed revenue goals
- Reduced and controlled expenses by greater than 20%
- Led multiple shops with a hands-on approach developing and implementing processes focused on the guest experience
- Produced best in class Customer Satisfaction Index scores
- SEMINOLE COUNTY CDJR, Sanford, FL
SERVICE MANAGER
GARBER AUTO
01.2018 - 01.2019
- Supervised and tint and detail shop
- Assisted and supervised warranty claims and processing
Service Manager
HERB CHAMBERS AUTO
06.2015 - 01.2018
Service Advisor/Service Manager
BOCH TOYOTA
02.2009 - 06.2015
Service & Parts Director
LUCINI FORD MOTORS
01.2004 - 01.2009
Service Manager/Warranty
QUIRK FORD
01.1998 - 01.2004
Parts/Service Advisor/Warranty
OWEN LINCOLN MERCURY
01.1987 - 01.1998
Education
Business Administration -
University of Massachusetts Boston
Skills
- Proficient in Microsoft Office
- Various CRM tools
- Warranty Systems
- Training and developing teams
- Process creation and implementation
- Manufacturer and vendor communications
- Problem solving and conflict resolution
- Financial statement review & analysis
Websites
Certification
OEM Certifications: CDJR, Ford, Toyota, GM
References
Professional references available upon request.
Summaryobjective
Service Manager with over 30 years in the automotive industry. I've had many positions in dealers starting from the ground up including Parts Driver, Warranty, Service Advisor up to including Service Director. Currently seeking my next challenge in the automotive industry that will utilize my skills and experience along with coaching, mentoring and team building.
Timeline
Service Director
Vance Auto Group
08.2022 - Current
SERVICE DIRECTOR
FIELDS AUTO
01.2019 - 08.2022
SERVICE MANAGER
GARBER AUTO
01.2018 - 01.2019
Service Manager
HERB CHAMBERS AUTO
06.2015 - 01.2018
Service Advisor/Service Manager
BOCH TOYOTA
02.2009 - 06.2015
Service & Parts Director
LUCINI FORD MOTORS
01.2004 - 01.2009
Service Manager/Warranty
QUIRK FORD
01.1998 - 01.2004
Parts/Service Advisor/Warranty
OWEN LINCOLN MERCURY
01.1987 - 01.1998
Business Administration -
University of Massachusetts Boston