Manny Reynoso
Long Beach,CA
Summary
Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Design Support
06.2019 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 15 employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
CNC Programmer
Design Support
07.2012 - Current
- Performed offline programming using CAD and CAM software such as Mastercam or Solidworks CAM.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Contributed to a reduction in scrapped parts through diligent program testing/validation before releasing it into production.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Achieved tight tolerances on critical components with precise programming techniques and careful tool selection.
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZSkills
- IT Security Management
- Software installation
- Virtualization technologies
- System configuration
- Hardware maintenance
- Technical equipment inspection
- Microsoft Software Defined Storage
- Mac systems
- Active Directory management
- Windows-Based systems and services
- CI/CD automation
- Access issue resolution
Accomplishments
- Honor Roll all in college
Certification
- Adobe Certified Expert (ACE), Photoshop CC 2015 Exam Preparation Course – Adobe Systems Incorporated.
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Specialist
Design Support
06.2019 - Current
CNC Programmer
Design Support
07.2012 - Current
Bachelor of Science - Information Technology
Arizona State University
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