Summary
Overview
Work History
Education
Skills
Websites
Certifications
Value Offerings
Projects
Timeline
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Rakeem Dawson

Irvington,NJ

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

8
8
years of professional experience

Work History

IT Support Specialist

Orsted
09.2021 - Current
  • Deliver prompt and effective technical support to the operations team, addressing issues swiftly at local facilities and for remote clients
  • Conduct thorough security assessments and vulnerability scans to proactively identify potential threats and weaknesses, followed by the development and implementation of robust security measures
  • Collaborate with cross-functional teams to identify loopholes, address cybersecurity risks, optimize network performance, and enhance overall IT infrastructure security.

IT Support Associate ll

Amazon.com
04.2018 - 09.2021
  • Accomplished peak performance for computer hardware, software systems, and network infrastructure, ensuring routers, switches, and servers operate optimally
  • Provided impactful recommendations for service enhancement via thorough metrics analysis
  • Managed allocation, maintenance, and troubleshooting of IT equipment within Amazon Operations facilities
  • Executed assessments for patches in the operating system and major application software while closely monitoring SLA performance.

IT Equipment Coordinator

Amazon.com
04.2016 - 03.2018
  • Oversaw comprehensive inventory levels, including asset storage and procurement activities
  • Managed allocation, maintenance, and troubleshooting of IT equipment within Amazon Operations facilities
  • Specialized in troubleshooting, Return Merchandise Authorization (RMA), and repair of thin clients, PCs, portable handheld terminals, and Zebra printers.

Education

Bachelor of Science in Cybersecurity and Information Assurance -

Western Governors University
Salt Lake City, UT
03.2024

Internetwork Engineering Certificate -

PCAGE Career Institute
Iselin, NJ
10.2018

Skills

  • Cybersecurity Fundamentals
  • Threat Analysis
  • Data Protection
  • Risk Assessment & Mitigation
  • Security Governance & Compliance
  • Vulnerability Management
  • Intrusion Detection & Prevention
  • Identity & Access Management
  • Security Risk Management
  • Security Audits
  • Operating Systems Administration
  • Network Security & Design
  • Project Management
  • Technical Troubleshooting
  • Team Leadership
  • Corporate Communication
  • Nmap
  • Tenable-Nessus
  • Splunk
  • Wireshark
  • Windows
  • Linux
  • Computer Hardware
  • System Administration
  • MS Office
  • Active Directory
  • LAN
  • Project management
  • Patch management
  • Technical Support
  • Ticket support system management
  • Virtualization Technologies
  • System Configuration
  • Hardware maintenance
  • Remote Support Capabilities
  • Desktop support
  • IT Security Management
  • Customer Service

Certifications

CompTIA A+ | CompTIA Network+ | CompTIA Security+

Value Offerings

  • Cybersecurity Awareness: Developed comprehensive knowledge of security practices, network security, and IT fundamentals, contributing to a holistic security perspective.
  • Active Directory Training: Efficiently deliver hands-on training in the installation, administration, and troubleshooting of Active Directory networks, coupled with expertise in managing network services, including DNS, WINS, and DHCP.
  • LAN Management: Leveraged in-depth knowledge of both LAN hardware and software, skillfully applying knowledge to seamlessly optimize and enhance the functionality of local area networks.
  • Information Security Methods: Employed impactful techniques for information security using software analysis, web engineering, cloud management, and networking strategies to actively prevent, detect, and mitigate cyber-attacks.
  • Comprehensive Coursework: Engaged in in-depth coursework, actively participating in IT Project Management, Data Management, Vulnerability Assessment, Cloud Security, and Emerging Technologies.
  • Incident Response: Skilled in incident response protocols and practices, including timely detection and recovery from security incidents to minimize impact and restore operations.
  • Scripting & Automation: Proficient in Python for security, empowering security processes automation and in-depth analysis of security data, streamlining threat response.
  • Networking Fundamentals: Able to deftly navigate Computer Networking with a firm grasp of network design, configuration, and security principles, ensuring resilient and secure network infrastructures.

Projects

  • Virtual Windows/Linux Lab: Skillfully designed, implemented and troubleshooted a virtual Windows/Linux lab environment for the culmination of a final graduating project.
  • Home Lab Configuration: Provided a comprehensive walkthrough of configuring, optimizing, and securing a relatively small-scale I.T. infrastructure within a home lab setting.
  • pfsense Installation: Installed and configured pfsense to establish a virtual lab firewall, including the creation of VLANs. Security Onion Setup, Implemented and configured Security Onion for security monitoring and log management purposes within the home lab environment.
  • Virtual Training Labs: TryHackMe, TCM Security Academy, LetsDefend

Timeline

IT Support Specialist

Orsted
09.2021 - Current

IT Support Associate ll

Amazon.com
04.2018 - 09.2021

IT Equipment Coordinator

Amazon.com
04.2016 - 03.2018

Bachelor of Science in Cybersecurity and Information Assurance -

Western Governors University

Internetwork Engineering Certificate -

PCAGE Career Institute
Rakeem Dawson