Milad Shabahang
Richardson
Summary
Resourceful IT Support and Cybersecurity professional with experience in technical assistance, system troubleshooting, and network support for diverse clients. Expertise in diagnosing hardware and software issues, conducting system installations, and optimizing IT operations. Background includes freelance IT support in the U.S. and cybersecurity training in Turkey, complemented by an Information Technology degree from the University of Tehran.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
self employed
05.2011 - Current
- Provided remote and on-site technical support for hardware and software issues.
- Diagnosed and resolved network connectivity problems efficiently for clients.
- Managed remote support sessions using desktop tools to streamline troubleshooting.
- Assisted clients in configuring new devices and applications, enhancing user experience.
- Educated users on cybersecurity best practices to safeguard data effectively.
- Collaborated with clients to assess IT needs and recommend tailored solutions.
- Documented support processes and created user guides for improved self-service.
- Conducted regular system maintenance to optimize performance and minimize downtime.
CCTV Operator
Walmart
Dallas
01.2022 - 12.2025
- Identified potential security threats through active monitoring of live feeds.
- Monitored surveillance footage to ensure safety and security of store premises.
- Responded to incidents promptly, escalating issues to management as necessary.
- Conducted regular equipment checks to maintain functionality of CCTV systems.
- Collaborated with security team to develop effective surveillance strategies.
- Documented security incidents, preparing reports for management review.
- Assisted in training new hires on CCTV operation protocols and procedures.
- Ensured compliance with company policies regarding surveillance and privacy standards.
CCTV Operator
LC Waikiki Retail
Istanbul
03.2018 - 12.2021
- Monitored surveillance footage to enhance safety of store premises and identify suspicious activities.
- Identified potential security threats through active monitoring of live feeds.
- Collaborated with security team to design and execute effective surveillance strategies, improving overall security posture.
- Conducted equipment checks, maintaining functionality of CCTV systems for optimal performance.
- Responded promptly to incidents, escalating issues to management.
- Documented security incidents with detailed reports for managerial review, facilitating informed decision-making.
- Assisted in training new hires on CCTV operation protocols and procedures.
- Ensured compliance with company policies regarding surveillance and privacy standards.
Education
Bachelor of Science - IT Network Security
Azad University
TehranSkills
Camera system setup
Technical support and PC maintenance
Help desk support
Remote desktop support tools
Issue troubleshooting
Technical troubleshooting
Windows & Linux Operating Systems
Network fundamentals
Router and switch configuration basics
Network configuration
Wide-area networks
Active Directory & user account management
Cybersecurity fundamentals
Cybersecurity practices
- Information protection
- Basic scripting (PowerShell / Python – optional if you know it)
- MS office proficiency
- Technical explanation
- Systems analysis
- IT troubleshooting
- IT diagnostics
- Problem-solving and analytical thinking
- Time management and multitasking
- Attention to detail
- Customer service and communication
- Product knowledge
- Service management
Languages
English
Professional
Persian
Native/ Bilingual
Turkish
Full Professional
Timeline
CCTV Operator
Walmart
01.2022 - 12.2025
CCTV Operator
LC Waikiki Retail
03.2018 - 12.2021
IT Support Specialist
self employed
05.2011 - Current
Bachelor of Science - IT Network Security
Azad University