Abdelhadi Ahmed
Wylie,TX
Summary
Detail-oriented individual with expertise in cybersecurity fundamentals, network troubleshooting, and risk assessment. Proven ability to deliver effective solutions while maintaining customer relationships and ensuring operational efficiency. Dedicated professional with strong customer service and communication skills. Experienced in building relationships and resolving issues efficiently to enhance client satisfaction.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
IT Support Specialist
Asurion
Dallas, Texas
07.2023 - 02.2026
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Sales Representative
Spectrum
Irving, Texas
06.2024 - 06.2025
- Built relationships with customers to understand their needs and preferences.
- Presented product features and benefits to potential clients effectively.
- Collaborated with team members to strategize sales approaches and promotions.
- Responded promptly to customer inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and sales activities.
Education
Associate of Applied Science - Cyber Security
Collin County Community College
Wylie, TX01-2024
Skills
- Cybersecurity fundamentals
- Network troubleshooting
- Risk assessment
- Customer service
- Effective communication
- Project management
- Networking
Languages
English
Professional
Arabic
Professional
Certification
Google Cybersecurity Certificate
Timeline
Sales Representative
Spectrum
06.2024 - 06.2025
IT Support Specialist
Asurion
07.2023 - 02.2026
Associate of Applied Science - Cyber Security
Collin County Community College