Manuel Frank Rocha

Sales Event Manager-

• Managed full staff of 40+ Sales Advisors and 3 Shift Supervisors across multiple district warehouses
• Optimized weekly schedules and staffed to appropriate levels to exceed service levels and maintain occupancy across multiple sites
• Initiated grassroots recruiting efforts by partnering with local high schools and representing the organization at various career fairs
• Maintained direct communication with other department managers to optimize product placement and increase sales
• Hosted several district conference calls providing support, guidance and answering questions for other Event Managers
• Participated in multiple grand openings and single- handedly trained over 70 employees onsite for the Canadian Premier Grand Opening

Shift Supervisor-

• Supervised the sales team during assigned shifts
• Approved and filed daily paperwork, prepared materials and equipment for the team
• Drove performance by maintaining the highest quality events
• Modeled successful behavior by maintaining positive, enthusiastic and friendly interactions with the public
• Developed and supported a team who took pride in driving sales beyond expected quotas and goals
• Spearheaded cross-functional grand opening events aimed at attracting new talent, implementing operational efficiencies and ensuring success

• Answered high volume of calls
• Monitored recorded calls and provided feedback to the leadership team
• Scheduled appointments
• Data entry of client information into company database
• Worked with various CRM programs such as Go Forte and Agent software
• Awarded Most Valuable Caller of the Year and Top Performer in 2010