Manoj Grover
Louisville,KY
Summary
Experienced customer service professional bringing Number years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Type regulations and standards.
Overview
8
8
years of professional experience
Work History
General Manager
Speedway Gas Station
Louisville, KY
12.2024 - Current
- Managed daily operations ensuring efficient fuel and convenience store service.
- Oversaw staff scheduling and training for optimal team performance.
- Implemented safety protocols to maintain a secure work environment.
- Developed customer service strategies to enhance guest experiences and satisfaction.
- Led financial reporting and budget management for operational expenses.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Logistics Coordinator
Total Quality Logistics Inc.
07.2024 - 12.2024
- Created and managed budgets related to logistics and transportation.
- Monitored performance of logistics operations to identify areas for improvement.
- Created reports to provide insights into logistics operations and performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Manager
Earth Shell
09.2017 - 06.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Highschool - Buisness
Aggresain Public School
IndiaSkills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Financial management
- Budgeting
- Staff training
- Customer relationship management
- Inventory control
Languages
4,4,4,4
Timeline
General Manager
Speedway Gas Station
12.2024 - Current
Logistics Coordinator
Total Quality Logistics Inc.
07.2024 - 12.2024
Manager
Earth Shell
09.2017 - 06.2024
Highschool - Buisness
Aggresain Public School