Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MANPREET KAUR

Plainfield,USA

Summary

Dynamic Customer Service Representative with a proven track record at Chevron, excelling in complaint resolution and customer satisfaction. Recognized for enhancing loyalty through active listening and critical thinking. Developed training programs that improved team performance and contributed to a 20% increase in customer retention rates. Committed to delivering exceptional service and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Seven Eleven
Riverside
03.2012 - 06.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Chevron
Fresno
08.2010 - 11.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Registered Nurse - Science

Baba Farid University
India
10.2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Complaint resolution
  • Customer satisfaction measurement
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Staff training
  • Dispute resolution
  • Customer education
  • Multi-line phone talent
  • Order fulfillment
  • Staff education and training
  • Shipping and logistics
  • Delivery scheduling

Languages

English

Hindi

Punjabi

Timeline

Customer Service Representative

Seven Eleven
03.2012 - 06.2015

Customer Service Representative

Chevron
08.2010 - 11.2012

Registered Nurse - Science

Baba Farid University
MANPREET KAUR