Mansoor Mir
Stafford,VA
Summary
Accomplished Branch Manager with a proven track record at Muslim Commercial Bank, enhancing customer satisfaction and streamlining financial operations. Expert in banking relationship management and financial processes, achieving significant operational efficiencies. Skilled in conflict resolution and team leadership, consistently improving branch productivity and customer loyalty through strategic planning and effective communication.
Overview
41
41
years of professional experience
Work History
Relation Banker
Branch Banking and Trust Company
04.2008 - 08.2019
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Educated customers on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
Branch Manager
Muslim Commercial Bank
02.1979 - 04.2004
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted financial due diligence on potential investments and acquisitions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Designed and maintained financial models to identify and measure risks.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
Education
Master of Arts - Political Science
Punjab University Lahore
Lahore Pakistan06-1990
Skills
- Cash oversight
- Banking relationship management
- Financial processes
- Retention strategies
- Check cashing and withdrawals
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Relation Banker
Branch Banking and Trust Company
04.2008 - 08.2019
Branch Manager
Muslim Commercial Bank
02.1979 - 04.2004
Master of Arts - Political Science
Punjab University Lahore
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