Manuel Amador
Austin,TX
Summary
Accomplished Operations Supervisor specializing in staff mentoring and operational management. Known for enhancing workflow efficiency and ensuring compliance with safety regulations to drive team success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Southwest Airlines
Austin, TX
10.2024 - Current
- Oversaw daily operations to ensure efficient flight schedules and on-time performance.
- Managed workforce planning and allocation to optimize crew utilization and minimize delays.
- Trained and mentored new staff, fostering a culture of safety and compliance within the team.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Customer Service Representative
Southwest Airlines
Houston, TX
09.2019 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Flight Crew Accommodations Specialist
Accommodations Plus International
Medford, NY
06.2018 - 04.2019
- Developed and implemented personalized travel solutions for corporate clients.
- Analyzed customer feedback to enhance service quality and improve client satisfaction.
- Coordinated with vendors to secure accommodations and negotiate favorable terms.
- Streamlined booking processes, reducing turnaround time for client requests.
Assistant Manager/Office Administrator
Safavieh
Port Washington, NY
08.2017 - 06.2018
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Developed training programs that improved staff performance and service delivery efficiency.
- Streamlined inventory management processes, reducing discrepancies and enhancing accuracy.
- Mentored junior staff, fostering professional development and improving team cohesion.
- Oversaw daily operations, ensuring adherence to company policies and standards.
Customer Service Representative
4 Midtown
Miami, FL
07.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SMS Pier Operations
Miami, FL
06.2013 - 07.2016
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction levels.
- Assisted in training new representatives on company policies and customer service best practices.
- Developed and maintained comprehensive knowledge of product offerings to provide accurate information to customers.
Logistics Specialist
The Beard Marine
Fort Lauderdale, FL
04.2014 - 04.2015
- Managed inventory levels using advanced tracking systems for accuracy.
- Monitored compliance with safety regulations throughout operations.
- Resolved shipping discrepancies by liaising with vendors and carriers.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Education
First Responder - Public Services
Miami Dade College
Miami, FL06-2015
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Logistics oversight
- Bi Lingual (English, Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Southwest Airlines
10.2024 - Current
Customer Service Representative
Southwest Airlines
09.2019 - 10.2024
Flight Crew Accommodations Specialist
Accommodations Plus International
06.2018 - 04.2019
Assistant Manager/Office Administrator
Safavieh
08.2017 - 06.2018
Customer Service Representative
4 Midtown
07.2016 - 07.2017
Logistics Specialist
The Beard Marine
04.2014 - 04.2015
Customer Service Representative
SMS Pier Operations
06.2013 - 07.2016
First Responder - Public Services
Miami Dade College