MANUEL BACA
Albuquerque,NM
Summary
Accomplished Correctional Officer Sergeant offering 20 years of experience managing inmate safety and order in jail security institutions. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks. Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Correctional Officer Sergeant
Bernalillo County Metropolitan Detention Center
Albuquerque, New Mexico
05.2001 - 03.2022
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different prison locations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Pest Control Technician
Truly Nolen Pest Control
Albuquerque, NM
01.1991 - 04.2001
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Created access to infested locations by cutting or boring into buildings.
- Inspected commercial and residential buildings and structures for pest issues.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Drove to customer residences and places of business to inspect for pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Adhered to most stringent safety procedures when applying chemicals.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied chemical solutions on building surfaces to eliminate pests.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
- Fostered excellent service leading to positive online reviews.
- Uncovered structural issues caused by termites and notified customer.
- Achieved consistent 100 % customer satisfaction rate.
Manager
Golden Pride
Albuquerque, New Mexico
02.1979 - 05.1991
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared and recommended long-range plans for development of department personnel.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed staff and managed annual capital budget.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Accomplished multiple tasks within established timeframes.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated report data to proactively adjust and enhance operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees with training and new hire documentation.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05.1980
Skills
- Conflict resolution proficiency
- Knowledge of force techniques
- Seize and search protocol
- Administration
- Body searches
- Officer training
- Inmate movement control
- Multitasking Abilities
- Conflict management
- Security procedures
Certification
- CCS - Certified Corrections Supervisor
- CCO - Certified Corrections Officer
CPR/First Aid
I am certified in CPR & First Aid both of which expire this year.
Timeline
Correctional Officer Sergeant
Bernalillo County Metropolitan Detention Center
05.2001 - 03.2022
Pest Control Technician
Truly Nolen Pest Control
01.1991 - 04.2001
Manager
Golden Pride
02.1979 - 05.1991
High School Diploma -
West Mesa High School
- CCS - Certified Corrections Supervisor
- CCO - Certified Corrections Officer
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