Mariafernanda Bonilla
Coral Springs,FL
Summary
Diligent Professional bringing 10+years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks. Goal-oriented professional with strong leadership capabilities. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Natural Organix
Coral Springs, FL
10.2019 - 10.2020
- Helped build and review master service agreements for work eligibility.
- Trained new employees on proper protocols and customer service standards.
- Promoted positive customer experience through day-to-day supervision and management of the facility.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided exceptional customer service to customers, increasing customer loyalty.
Family Support Worker
Kids In Distress
Fort Lauderdale, FL
10.2017 - 11.2019
- Planned, promoted and managed parent workshops on assisting children in attaining academic success Promoted community integration by providing extensive physical, emotional and social support Visited home environments to help clients develop life, technical and job skills Intervened in crisis situations to protect residents and others Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies Provided exceptional services including counseling, case management, education and job training to diverse client base Assessed clients' specific needs and created fundraising programs to assist with meeting specific goals Educated families and community members about domestic violence, including its impact on children Planned and hosted on- and off-campus community service activities Referred families to shelters, legal resources and educational programs Reported child abuse in accordance with legal standards of mandatory reporters.
Customer Service Representative
AT&T
Fort Lauderdale, FL
01.2008 - 08.2016
- Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the company's efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts -
Broward College
2017
Diploma - Medical
Concorde Career Institute
2004
Skills
- Management information systems
- Solutions Development
- Relationship Development
- Sales background
- Customer relations specialist
Languages
Spanish
Native or Bilingual
Certification
- Licensed Real Estate Agent
Timeline
Operations Manager
Natural Organix
10.2019 - 10.2020
Family Support Worker
Kids In Distress
10.2017 - 11.2019
Customer Service Representative
AT&T
01.2008 - 08.2016
Associate of Arts -
Broward College
Diploma - Medical
Concorde Career Institute
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