Manuel Bustamante
Las Cruces,NM
Summary
Experienced healthcare and human services leader with a strong background in staff supervision, bureau operations, and incident review. Skilled in policy compliance, written communication, and strategic planning.
Overview
15
15
years of professional experience
Work History
Deputy Bureau Chief
Healthcare Authority/Incident Management Bureau
Las Cruces , NM
07.2026 - Current
- Oversee regional offices and three investigative supervisors.
- Served as primary liaison between executive leadership team and bureau staff members.
- Identified potential areas of growth and development for the bureau and communicated them to senior management team.
- Evaluated investigative reports on abuse, neglect, and exploitation for accuracy and thoroughness, contributing to quality assurance and accountability.
- Coordinated bureau planning efforts by compiling meeting notes, agendas, and tracking follow-up tasks to ensure effective implementation.
- Maintained confidential healthcare authority records and organized bureau files.
- Developed comprehensive briefing materials for healthcare authority bureau leadership, enhancing decision-making processes.
SW Investigative Supervisor
Healthcare Authority/Incident Management Bureau
Las Cruces , NM
08.2023 - 07.2026
- Reviewed incident reports for accuracy, completeness, and proper classification.
- Supervised incident management staff within healthcare authority operations.
- Coordinated escalated cases with clinical teams and bureau leadership.
- Monitored workflow queues for timely case assignment and follow-up.
- Enforced compliance with healthcare authority policies and incident protocols.
- Maintained records for incident tracking, audit review, and case closure.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 5 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
Investigator
Department of Health/Incident Management Bureau
Las Cruces, New Mexico
12.2019 - 08.2023
- Investigated public health incidents for Department of Health Incident Management Bureau case files.
- Investigate Abuse, Neglect, Exploitation for individuals on Medicaid waiver funds for individuals with Developmental Disabilities
- Documented findings in incident management databases and case notes.
- Coordinated with health staff on outbreak response and follow-up actions.
- Prepared clear summaries and referrals for bureau leadership and partner agencies.
- Collaborated with local law enforcement agencies on criminal investigations.
- Presented case summaries at team meetings for review purposes.
Assertive Community Treatment (ACT) Team Lead
La Clinica De Familia
Las Cruces , NM
01.2019 - 12.2019
- Executed assessment procedures, diagnostic evaluations, therapeutic treatments, and case management practices, ensuring comprehensive follow-up and closure.
- Established therapeutic alliances with clients and families to foster trust and enhance engagement in treatment.
- Assesses for trauma and engages in trauma informed practices
- Formulates realistic, patient centered treatment goals and evaluates progress toward goal
- Assesses and incorporates culture into assessment and treatment processes
- Knowledge of various modes of psychotherapy and evidence-based practices, especially crisis intervention and short-term models using individual, group, and familial approaches.
- Ability to communicate effectively both orally and in writing
- Ability to work effectively on a multi-disciplinary team and with the public.
- Actively seek feedback and supervision, and engage in personal reflection and self-correction
- Acknowledges impact of own feelings and cultural values on practice
- Knowledge of and adheres to state reporting and regulatory guidelines
- Maintains appropriate boundaries with patients and staff
- Knowledge of developmental needs of population served
- Understood program regulations to ensure compliance., established agency policy and procedure, and applicable government or program contracts
ACT Lead Case Manager
La Familia De Familia
Las Cruces, New Mexico
01.2018 - 01.2019
- Maintain effective working relationships with all employees and department needs.
- Self-initiating and adaptable with an ability to communicate to a variety of staff members.
- Followed directions well.
- Displayed oral and written communication skills.
- Demonstrated strong organizational skills in managing tasks. Must have high attention to detail.
- Knowledge in health management and service delivery.
- Knowledge of and experience with the poverty level population and lifestyles.
- Managed a caseload of individuals that are severely mentally ill
- Case Management coordination
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Led family-centered case plans for La Familia De Familia clients.
Assertive Community Treatment (ACT) Case Manager
La Clinica De Familia
Las Cruces , NM
02.2017 - 01.2018
- Demonstrated competency in Managed Care systems and provider networks in the adult recovery model, in the philosophy of behavioral health programs and in case management roles and responsibilities.
- Demonstrated competency in case management procedures and allocation of resources and in the characteristics of behavioral health issues and levels of severity.
- Maintains confidentiality and discretion as a rule.
- Worked as a team and communicated effectively with others.
- Familiar with all personnel and company program policies and procedures.
- Model respect, understanding and appreciation for all people.
- Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
Comprehensive Community Support Specialist
La Clinica De Familia
Las Cruces , NM
03.2016 - 02.2017
- The CCSS Worker coordinates and provides services and resources to individuals/families necessary to promote recovery, rehabilitation and resiliency.
- Guided patients through social services, behavioral health, and housing support programs to facilitate access to essential resources.
- Conducted home visits to assess client needs and deliver tailored support
- Collaborated with internal and external stakeholders to enhance service delivery
- Developed treatment plans for person centered approach
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Collaborated with other professionals including physicians, therapists, teachers, case managers. to ensure quality care for clients.
Behavioral Management Specialist
La Clinica De Familia
Las Cruces, New Mexico
10.2015 - 03.2016
- Delivered direct services to individuals on the case load in the role of behavioral management specialist.
- Referred clients to tailored services, enhancing access to necessary support.
- Completed home and school visits for adolescents with SED diagnosis
- Assessed patient behavioral needs in community health clinic settings.
- Coordinated referrals with social workers and clinical providers.
- Collaborated with La Clinica De Familia staff on integrated care planning.
- Consulted with other professionals regarding complex cases involving multiple psychological disorders.
- Prepared detailed case notes documenting all interventions used with a client and any changes in behavior noted during the session.
- Educated families on effective coping skills and behavior management techniques, fostering improved family dynamics.
- Developed and implemented positive reinforcement systems to encourage desired behaviors in clients, promoting long-term behavioral change.
- Provided guidance on appropriate communication techniques when interacting with individuals exhibiting difficult behaviors.
- Provided advocacy services for individuals dealing with challenging behaviors due to disabilities or trauma experiences.
Plumbing Apprentice
Raul's Plumbing
Las Cruces, New Mexico
11.2014 - 10.2015
- Installed pipes, fittings, valves, and fixtures under senior plumber guidance.
- Assisted Raul's Plumbing technicians on residential service calls and repair jobs.
- Measured, cut, and threaded pipe using hand tools and power tools.
- Inspected drains, faucets, and toilets for leaks, clogs, and damage.
- Loaded trucks with parts, equipment, and replacement plumbing materials.
- Followed safety rules, building codes, and company procedures during daily work.
- Communicated with customers about work areas, access needs, and service schedules.
- Assembled fittings such as elbows, tees and valves into a system.
- Replaced faulty valves, faucets, washers, gaskets and seals.
- Removed old materials from installations prior to replacing them.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Sorted and arranged tools in preparation for each job site to enhance efficiency. and supplies needed for each job site.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on a daily basis.
- Connected water supply lines to appliances such as dishwashers and washing machines.
Comprehensive Community Support Specialist
Families And Youth Inc
Las Cruces , NM
02.2013 - 11.2014
- The CCSS Worker coordinates and provides services and resources to individuals/families necessary to promote recovery, rehabilitation and resiliency.
- Facilitated achievement of goals in parenting skills, behavior management, independent living, learning, and socializing.
- Developed treatment plans for person-centered approach.
- Visited clients in their homes to assess their needs and provide support.
- Collaborated with internal and external parties.
- Navigated patients through social services, behavioral health, and housing support to enhance their access to necessary resources.
- Maintained confidentiality while handling sensitive patient information and community concerns.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Collaborated with other professionals including physicians, therapists, teachers, case managers. to ensure quality care for clients.
- Participated in case management team meetings to collaboratively review client progress and share insights on caseloads.
Behavioral Management Specialist
Families and Youth Inc
Las Cruces , NM
01.2012 - 02.2013
- Provided direct services to individuals on the caseload.
- Responsible for referring clients to appropriate services.
- Assessed patient behavioral needs in community health clinic settings.
- Developed individualized behavior support plans for diverse families.
- Monitored treatment progress and adjusted interventions with care teams.
- Facilitated counseling sessions for patients facing emotional and behavioral challenges.
- Documented client observations and intervention notes in medical records.
- Consulted with other professionals regarding complex cases involving multiple psychological disorders.
- Prepared detailed case notes documenting all interventions used with a client and any changes in behavior noted during the session.
- Developed positive reinforcement systems for reinforcing desired behaviors in clients.
Education
Master of Social Work - Social Work
Western New Mexico University
Silver City, NM07-2021
Bachelor's of Agriculture And Economics - Agriculture And Economics
New Mexico State University
Las Cruces, NM12-2011
Skills
- Staff supervision
- Bureau operations
- Incident review
- Policy compliance
- Case management
- Records management
- Attention to detail
- Leadership presence
- Written communication
- Project management
- Staff development
- Crisis management
- Problem-solving aptitude
- Strategic planning
Timeline
Deputy Bureau Chief
Healthcare Authority/Incident Management Bureau
07.2026 - Current
SW Investigative Supervisor
Healthcare Authority/Incident Management Bureau
08.2023 - 07.2026
Investigator
Department of Health/Incident Management Bureau
12.2019 - 08.2023
Assertive Community Treatment (ACT) Team Lead
La Clinica De Familia
01.2019 - 12.2019
ACT Lead Case Manager
La Familia De Familia
01.2018 - 01.2019
Assertive Community Treatment (ACT) Case Manager
La Clinica De Familia
02.2017 - 01.2018
Comprehensive Community Support Specialist
La Clinica De Familia
03.2016 - 02.2017
Behavioral Management Specialist
La Clinica De Familia
10.2015 - 03.2016
Plumbing Apprentice
Raul's Plumbing
11.2014 - 10.2015
Comprehensive Community Support Specialist
Families And Youth Inc
02.2013 - 11.2014
Behavioral Management Specialist
Families and Youth Inc
01.2012 - 02.2013
Master of Social Work - Social Work
Western New Mexico University
Bachelor's of Agriculture And Economics - Agriculture And Economics
New Mexico State University