Manuel Bustos
Hollywood,FL
Summary
Dynamic and results-driven professional with a robust background in membership advising, dedicated to enhancing team success and achieving organizational objectives. Proven expertise in cultivating positive member experiences and efficiently addressing client needs, complemented by strong customer service and relationship management skills. Qualified journalist and copywriter with proficiency in SEO, CMS, and WordPress, alongside seven years of customer service experience. Bilingual in Spanish and English, with a lifelong commitment to studying Russian, and a passion for creating engaging content across various platforms, including radio spots and voiceovers for documentaries and cartoons.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social media manager
TractoPart
04.2013 - 10.2017
- Formulate and implement a comprehensive content strategy across various social media platforms to enhance brand visibility
- Engage the target audience
Freelance copywriter
El Endógeno
01.2019 - 01.2021
- News content writing with a geo-political focus for the web
- Www.elendogeno.com together with the famous YouTuber John Acquaviva (UK)
- Collaborated with design teams to create compelling visual content aligned with written messages.
- Edited and proofread copy for clarity, grammar, and adherence to brand guidelines.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Content Producer
Venevision
05.2021 - 11.2022
- Update of informative content for the newscast's website and social networks, including leads to YouTube.
- Collaboration with the channel's anchors in the evening newscast preview.
- Edited video segments using industry-standard software, ensuring high-quality visual presentation.
- Analyzed audience metrics to refine content strategy and improve viewer retention rates.
- Participated in brainstorming sessions with cross-functional teams, contributing innovative ideas for new projects or campaigns.
- Produced engaging multimedia content aligning with editorial standards and audience preferences.
- Collaborated with journalists to develop story ideas and enhance narrative clarity.
Advisor for the US Elections Campaign
Brennand Consulting Inc
01.2024 - 03.2024
- Seasonal for the US Elections Campaign
- Provide detailed information to voters about US Senate elections
- Assist with center and register process
Membership Advisor
YMCA South Florida
02.2024 - Current
- Developed and implemented member engagement strategies to enhance retention rates.
- Conducted needs assessments to tailor programs for diverse community demographics.
- Facilitated onboarding processes for new members, ensuring smooth transitions into YMCA activities.
- Collaborated with cross-functional teams to promote health and wellness initiatives within the community.
- Mentored junior staff in customer service excellence and membership enrollment procedures.
- Assisted in marketing initiatives for driving new memberships, including promotional events and special offers.
- Supported existing members with their account-related queries which resulted in improved member satisfaction.
- Maintained accurate records of all membership transactions, ensuring proper billing and payment processes were followed.
- Boosted membership enrollment by developing and implementing effective sales strategies.
Streaming Media Producer
Callejón Tertulia
08.2022 - Current
- Developed and produced high-quality streaming content for multiple platforms, enhancing audience engagement.
- Managed end-to-end production processes, ensuring timely delivery of media projects.
- Collaborated with cross-functional teams to align content strategy with brand objectives.
- Implemented innovative storytelling techniques that improved viewer retention rates.
- Analyzed audience feedback and metrics to refine content strategies and enhance performance.
- Maintained up-to-date knowledge of emerging trends in streaming technology to inform recommendations for future projects or improvements to existing systems.
Education
Bachelor's degree in Journalism -
Saint Rose Catholic University
12.2020
Certificate in Broadcaster - undefined
Latam Institute of Broadcast
12.2019
International Professional Voice over - undefined
Voice Over Spanish Academy
12.2017
Graduated in Social Sciences -
Cecilio Acosta Educational Unit
12.2011
Skills
- Proactive
- Problem resolution
- Team worker
- Multitask
- Time Management
- Data base
- Report leads
- Automatization
- Goal oriented
- CMS
- Salesforce
- Content Strategy
- Content Writing
- Copywriting
- SEO
- Wordpress
- Customer Service
- Adobe Premiere
- Adobe Audition
- OBS
- Wondershare
- Your Skill
- Cross-functional collaboration
- Onboarding processes
- Needs assessments
- Member engagement strategies
- Social media content strategy
- Multimedia production
- Content creation
- Storytelling techniques
- CRM software experience
- Written and oral communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the branch sales goal during 4 months in a row by completing my produced sales goal with accuracy and efficiency.
Certification
- First Aid/CPR Certified
LANGUAGES
Spanish Native
English Advanced
Russian Intermediate
Timeline
Membership Advisor
YMCA South Florida
02.2024 - Current
Advisor for the US Elections Campaign
Brennand Consulting Inc
01.2024 - 03.2024
Streaming Media Producer
Callejón Tertulia
08.2022 - Current
Content Producer
Venevision
05.2021 - 11.2022
Freelance copywriter
El Endógeno
01.2019 - 01.2021
Social media manager
TractoPart
04.2013 - 10.2017
Certificate in Broadcaster - undefined
Latam Institute of Broadcast
International Professional Voice over - undefined
Voice Over Spanish Academy
Bachelor's degree in Journalism -
Saint Rose Catholic University
Graduated in Social Sciences -
Cecilio Acosta Educational Unit
FIND ME ONLINE
- Linkedin https://www.linkedin.com/in/manuel-bustos/
- Twitter https://twitter.com/qplusk