Manuel Carmona
Needville,TX
Summary
Dynamic Manager with a proven track record at Simon Corner, excelling in operations management and team leadership. Enhanced customer satisfaction through effective relationship building and conflict resolution. Spearheaded process improvements that reduced downtime, while managing budgets to optimize financial performance and drive growth. Skilled in staff training and complex problem-solving.
Overview
2021
2021
years of professional experience
Work History
Manager
Simon Corner
- Led team in daily operations to ensure efficient workflow and high productivity
- Developed training materials to enhance staff onboarding and performance
- Implemented process improvements that streamlined operations and reduced downtime
- Analyzed operational data to identify trends, driving informed decision-making
- Managed vendor relationships to optimize service delivery and cost efficiency
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Maintenance Manager
Walmart
Pearland, TX
01.2018 - 03.2020
- Oversee maintenance operations to ensure optimal performance of equipment and facilities
- Coordinate training sessions for staff on safety protocols and equipment usages
- Lead a team of employees, mentoring staff to improve skill sets and productivity levels.
- Supervised employee performance, preventive maintenance, and safety.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance team apply proper techniques and best practices and comply with safety protocols.
Manager
Whatabuger
Houston, TX
06.2005 - 09.2019
- Led team in achieving operational efficiency through streamlined workflows and process improvements.
- Developed training programs to enhance staff competencies and ensure adherence to company standards.
- Managed inventory control systems, optimizing stock levels and reducing waste across operations.
- Implemented performance metrics to evaluate team productivity and identify areas for improvement.
- Oversaw scheduling processes, ensuring adequate staffing to meet business demands and service levels.
- Conducted regular audits of operational practices, ensuring compliance with safety regulations and company policies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics
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- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
B F Terry High School
Rosenberg, TX06-2001
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Relationship building
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Shift scheduling
Staff development
Schedule preparation
Budget control
Timeline
Maintenance Manager
Walmart
01.2018 - 03.2020
Manager
Whatabuger
06.2005 - 09.2019
Manager
Simon Corner
High School Diploma -
B F Terry High School