Manuel Colergo
San Diego,CA
Summary
Dedicated security professional with extensive experience at The Lodge At Torrey Pines, excelling in incident reporting and crisis management. Proven ability to enhance safety protocols and respond effectively to emergencies, ensuring a secure environment for guests and staff. Recognized for superior customer service and strong relationship-building skills.
Overview
10
10
years of professional experience
Work History
Security Officer
The Lodge At Torrey Pines
La Jolla, CA
11.2023 - 03.2026
- Monitored premises to ensure safety and security of guests and staff
- Conducted regular patrols to identify potential hazards or disturbances
- Responded promptly to emergencies, providing assistance and coordinating with local authorities
- Maintained accurate logs of incidents, ensuring thorough documentation for review
- Collaborated with team members to enhance overall security measures
- Evaluated existing security systems, recommending improvements for increased efficiency
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Ballpark Security
San Diego Padres Baseball Club
San Diego, CA
02.2021 - 11.2023
- Patrols all ballpark property as required and ensures, in a friendly and professional manner, the security of employees, contracted building partners, and visitors
- Responds to safety and criminal incidents as they arise, taking appropriate action in accordance with training and policy, including contacting and coordinating with emergency services when necessary
- Conducts detailed internal investigations into incidents and provides detailed, objective reports for each shift or incident
- While assuming Loading Dock post: Inspects all vehicles entering the loading dock. Verifies deliveries with the corresponding schedules. Checks driver identifications and logs all deliveries accordingly
- Monitors and operates closed-circuit surveillance, access control, and fire alarm systems
- Attends briefing sessions to learn what events and activities are occurring within the ballpark and ascertains the status of event "load-ins" and "load-outs”
- Acts as property first responder to alarms, medical calls, property damages, etc.
- Maintains absolute confidentiality on sensitive issues
- Maintains accurate notes and log information as required; ensures that all pass-on information is communicated to the next shift
- Completes all activity logs, incident reports, repair forms, and other documents in a clear, concise, and legible format in a timely, efficient manner
- Greet all clients, employees, guests, and vendors at Petco Park in a professional manner
- Follows established Ballpark Security protocols and procedures at all times
- Collaborates with other departments within the organization to strategically create positive publicity for the Club
Security Officer
Estancia Hotel and Spa
La Jolla, CA
02.2019 - 02.2021
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents, providing assistance and reporting details accurately.
- Maintained detailed logs of daily activities and security incidents for review.
- Used CCTV and Security software to monitor property from command center.
Security Guard
Allied Universal Security Services
San Diego, CA
05.2016 - 02.2019
- Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem-solving manner.
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA1993
Skills
- Report writing
- Incident reporting
- CCTV monitoring
- Superior customer service
- Emergency response
- Access control
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Access control management
- Threat management
- Crisis management
- Theft prevention training
- Dispatch
- Crime prevention methods
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Hazardous materials response
- Cybersecurity awareness
- Asset protection
- High level of integrity
- First aid and CPR certified
- Alarm monitoring
- Reliability
Timeline
Security Officer
The Lodge At Torrey Pines
11.2023 - 03.2026
Ballpark Security
San Diego Padres Baseball Club
02.2021 - 11.2023
Security Officer
Estancia Hotel and Spa
02.2019 - 02.2021
Security Guard
Allied Universal Security Services
05.2016 - 02.2019
High School Diploma -
Granite Hills High School