Manuel Collazo
Sam’s Club
Salisbury,MD
1
Certification
5
years of professional experience
Dedicated and results-driven Department Manager with extensive experience in restaurant and retail environments. Proven expertise in team leadership, operations management, and customer service excellence. Strong ability to develop and implement strategies that enhance productivity, reduce costs, and improve overall service quality.
Work History
Department Manager
2 Years 3 Months- Led a team of 15 employees, providing guidance and support to ensure efficient operations.
- Developed and implemented strategies to improve productivity and streamline processes.
- Maintained high standards of quality control to ensure customer satisfaction.
- Provided ongoing coaching and mentoring to team members, supporting their professional development.
- Resolved customer complaints and issues promptly while maintaining a positive brand image.
- Ensured compliance with regulatory health, safety, and sanitation requirements.
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely food preparation.
- Monitored inventory levels regularly, optimizing ingredient ordering, and reducing costs by 20%.
- Conducted regular equipment inspections to identify maintenance needs, minimizing downtime.
- Collaborated with front-of-house staff to ensure smooth communication during service hours.
- Reduced food waste through effective production planning strategies, achieving a 45% decrease in overall food costs.
Merchandiser
5 Years- Assisted customers with loading merchandise and restocked shelves as needed.
- Maintained a clean and organized store environment for customer convenience.
- Worked collaboratively with co-workers to enhance the overall shopping experience.
Sales Associate
2 Years 4 Months- Progressed from seasonal to full-time positions, handling various roles.
- Delivered exceptional customer service by addressing inquiries and providing solutions.
- Contributed to generating over $2 million in sales through effective member engagement.
- Trained in store opening and closing procedures, demonstrating leadership capabilities.
Education
Bachelor's Degree - Business Administration
Online
High School Diploma
Graduated
Skills
Team Leadership
Conflict Management
Inventory Management
Customer Service
Time Management
Training & Development
Performance Management
Effective Communication
Quality Assurance
Microsoft Office Suite (Excel
Word)
POS Systems
Certification
- Forklift Certification
- Driver's License
- ServSafe Certification
Timeline
Department Manager
McDonald's
05.2024 - CurrentRead More
Sales Associate
Best Buy
10.2022 - 02.2025Read More
Merchandiser
Sam’s Club
08.2021 - CurrentRead More
Wicomico High School
High School Diploma
Read More
Colorado Technical University
Bachelor's Degree from Business Administration
Read More