Manuel Dos Santos
Rocklin,CA
Summary
Dedicated Food and Beverage professional with strong knowledge of the Sacramento Market, with history of opening different Restaurants, hiring, training and developing Teams while meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Food and Beverage Director
Thunder Valley Casino Resort
Lincoln Ca, CA
09.2012 - Current
- Planned operations to effectively achieve the Four Diamond Certification from AAA, by delivering an upscale level of food enhanced with the right touch f service.
- Increased F&B Revenue from 35 millions to 55 millions from 2012 to present, while managing a Team exceeding 600 Team Members, including an average of 55 Managers and Chefs
- Delivered in-depth training to the Team in food preparation and customer-facing roles to promote strong team performance including sommelier certification to all FOH TMs in our Prime Outlets
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted deliver the Four Diamond service at all times.
General Manager
Ruth Chris Steakhouse
Roseville, CA
08.2005 - 09.2012
- Managed budget implementations, employee reviews, training, schedules and contract negotiations with the Westfield Mall Management
- Developed and maintained relationships with guests and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built customer and Team Members loyalty.
- Prepared yearly budgets, oversaw P&Ls and exceeded margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Manager
Romano's Grill
Folsom, CA
03.2001 - 08.2005
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Level One Sommelier Certification
Court of Master Sommelier
05.2011
BBA - Business Administration
Universidade Federal Da Paraiba
State Of Paraiba, Brazil02.1997
Skills
- Flexible and Adaptable
- Self-Motivated
- Team builder
- Excellent Communicator
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Elementary
Criolo - Cape Verdean
Native or Bilingual
Timeline
Food and Beverage Director
Thunder Valley Casino Resort
09.2012 - Current
General Manager
Ruth Chris Steakhouse
08.2005 - 09.2012
Manager
Romano's Grill
03.2001 - 08.2005
Level One Sommelier Certification
Court of Master Sommelier
BBA - Business Administration
Universidade Federal Da Paraiba
Similar Profiles
Yangsook HarrisYangsook Harris
Food Server at Thunder Valley Casino ResortFood Server at Thunder Valley Casino Resort
Carter M. NoyesCarter M. Noyes
Spa/Pool Attendant at Thunder Valley Casino ResortSpa/Pool Attendant at Thunder Valley Casino Resort
Heather HowardHeather Howard
Slot Floor Supervisor at Thunder Valley Casino ResortSlot Floor Supervisor at Thunder Valley Casino Resort