Manuel Elvir
Clinton,UT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated into providing skills prioritize and multi-task in fast-paced working environments, and offer the best quality in customer service even under pressure. History in managing large amounts of inbound calls and sustaining customer relationships, providing the best quality of service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Zions Bancorporation
Salt Lake City, UT
04.2021 - Current
- Answered incoming calls from customers, providing information about products and services.
- Provided technical support for customers with service issues.
- Assisted customers with product selection based on individual needs.
- Resolved customer complaints in a timely and professional manner.
- Verified customer data prior to processing orders or making changes to accounts.
- Greeted customers warmly when they called into the call center.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Fast Food Worker
McDonald's
Clearfield, UT
10.2020 - 04.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Customer Service Representative
Connexion Point
Roy, UT
09.2019 - 04.2020
- provided accurate details to customers about the product they were looking for.
- helped enroll customers into anthem blue cross health plans.
- Promoted available products and services to customers during service, account management and order calls.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-2018
Skills
- Inbound And Outbound Calling
- Diplomatic Communication
- Retention Management
- Call Control
- Customer Engagement
- Microsoft Outlook, Word, And Excel
- Account Services
- Workflow Optimization
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Zions Bancorporation
04.2021 - Current
Fast Food Worker
McDonald's
10.2020 - 04.2021
Customer Service Representative
Connexion Point
09.2019 - 04.2020
High School Diploma -
Clearfield High School