Manuel Finol
Bloomington,IN
Summary
Friendly with experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2023 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Listened to customer needs and desires to identify and recommend optimal products.
Product Builder II
Boston Scientific
12.2021 - 12.2022
- Assembled, repaired, inspected, and tested advanced medical products
- Set up and operated a variety of manufacturing machines or equipment following standardized instructions
- Cleaned tools and equipment per promulgated company procedures
- Recorded information on approved documents following internal documentation practices
- Disposed hazardous waste material to appropriate areas
- Resolved problems and made routine recommendations to supervisors
- Trained other employees when requested by management
- Maintained all position certifications up to date as required to remain in compliance
Housekeeping Supervisor
World Staffing Solutions
03.2018 - 02.2020
- Interacted with public, delivering exceptional customer service and providing directions when requested
- Handled guest requests, inquiries, and complaints with immediate action and thorough follow-up
- Developed, implemented, and maintained infection control and universal precautions and procedures
- Performed office functions to prepare work assignments as they change during shifts
- Maintained confidentiality of proprietary information and security of guest rooms
- Developed, implemented, and maintained work routines and staffing schedules
- Ensured cleanliness of Housekeeping, Laundry, and Bistro departments and surrounding areas
- Maintained open communication with Resort Manager and Maintenance Supervisor over site conditions
- Supported departmental targets and objectives, work schedules, budgets, policies, and procedures
- Monitored and reported on inventory of cleaning supplies
- Explained and interpreted policy and procedure to team of 6–12 subordinates
- Reported maintenance deficiencies and items in need of repair
Education
High School Diploma -
Ana Maria Campos
Cabimas, Zulia, Venezuela.05.2011
Skills
Inspections
Documentation
Customer Service
Customer Satisfaction
Leadership Skill
Supervision
Bilingual (Englinsh-Spanish)
Timeline
Mobile Expert
T-Mobile
02.2023 - 01.2024
Product Builder II
Boston Scientific
12.2021 - 12.2022
Housekeeping Supervisor
World Staffing Solutions
03.2018 - 02.2020
High School Diploma -
Ana Maria Campos